To provide a full and efficient reception service to the Occupational Health Department supporting the day to day running of the department including the Occupational Health team, Staff Physiotherapy service and Staff Psychological support service. Managing all enquiries to the department both telephone and e-mail. Managing the department appointment diary including scheduling and/or cancellation of appointments as required. Managing the immunisation report request process including payments where required. Responsible for dealing with queries from clients, external contracts, staff and external agencies, answering queries where possible and ensuring that queries that need to be passed on are done so in an efficient manner Support the management of Occupational Health clinics including responsibility arranging a nurse and/or doctor appointment as necessary (including management referrals and pre employment health screens). To assist Associated Director Occupational Health & Wellbeing and the Occupational Health staff in providing a well run Occupational Health Department. To be able to use judgement to know who to refer urgent enquiries to within the department and ensure that they are made aware of them. To carry out other clerical duties of a similar nature consistent with the responsibilities of the grade and needs of the service The post holder will form part of the administration team which supports the day to day running of the Occupational Health department. The Occupational Health team consists of teams of nurses and a Consultant Physician. In addition both the Staff Physiotherapist service and the Staff Psychological support service are based in the building and form part of the wide Occupational Health & Wellbeing service. The Occupational Health and Wellbeing teams work closely with each other and effective communication is key. The department is part of the Workforce directorate within the Corporate division of the Trust. Given our department function we interact with colleagues from all areas of the Trust. For further details / informal visits contact: Name: Dwayne Gillane Job title: Associate Director Occupational Health & Wellbeing Email address: dwayne.gillaneroyalberkshire.nhs.uk Telephone number: 0118 322 7634