Working Hours : Mon Fri Location: South East Reports to: Managing Director Salary: Competitive Benefits Our client is seeking a dynamic and experienced Technical Operations Manager to lead their Driveline Assembly and Remanufacturing Hub This role is pivotal in ensuring the efficient operation of our Service/Warehouse Department responsible for delivering driveline components and assemblies to agreed quality, delivery, and cost targets. The ideal candidate will have a strong focus on operational excellence, customer interface, and the application of lean methodologies to drive continuous improvement. As a key member of the senior leadership team, the Tech Operations Manager will possess strategic thinking capabilities and demonstrate exceptional leadership skills. Key Responsibilities: Operational Leadership: Set up and maintain efficient factory, workshop, and warehouse operations, ensuring the delivery of driveline components and assemblies to meet quality, delivery, and cost targets. Team Management: Administer all aspects of the workshops and factory personnel, providing operational leadership, guidance, and training to staff within the team. Customer Interface: Oversee the administration of all offsite service work, including customer quotations, negotiations, and reports. Manage customer issues, negotiations, and conflict resolution to ensure high levels of customer satisfaction. Lean Manufacturing: Implement and promote lean methodologies to streamline processes, reduce waste, and enhance service delivery. Proven experience in lean manufacturing principles and practices is essential. Quality and Compliance: Ensure compliance with relevant UK legislation and company QHSE (Quality, Health & Safety, and Environment) procedures for factory operations. Manage timely submission and satisfactory closure of all warranty claims efficiently. Strategic Planning: Contribute to the strategic planning process as a member of the senior leadership team, ensuring the Service Department's objectives align with the company's overall strategy. Performance Monitoring : Monitor and analyse key performance indicators (KPIs) to identify areas for improvement and drive operational efficiency. Apply an analytical approach to problem-solving, using data and metrics to drive decision-making and improve service outcomes. Special Projects: Undertake special projects as may be assigned, ensuring site security and safety, and liaising with the Sustainability Executive. Qualifications: - Comprehensive engineering knowledge and related safety matters. - Sound financial acumen relating to sales, costs, margins, and operational efficiency. - Technical knowledge and experience in managing QEHS issues relevant to workshop and warehouse environments. - Strong management skills with a focus on operational leadership and excellence. - Exceptional employee engagement and management skills, with experience in developing leadership and high-performing teams. - Experience in customer and warranty negotiations. - Valid driving licence. - Proven experience implementing lean manufacturing principles and practices. - Excellent customer interface skills, with the ability to build and maintain strong customer relationships. - Analytical approach to problem-solving, with the ability to identify root causes and implement effective solutions using tools such as Six Sigma. - Strategic thinking capability to align the Service Department's goals with the company's overall objectives. Working Conditions: - The role may require occasional evening and weekend work to meet deadlines. - The position involves sitting for extended periods and dexterity of hands and fingers to operate a computer keyboard, mouse, and other devices. - The role may involve some travel for the purpose of meeting with clients, stakeholders, or off-site personnel/management. Candidates must be eligible to live and work in the UK ADZN1_UKTJ