I have an exciting opportunity for an IT Infrastructure Analyst to join a pharmaceutical company based in the Berkshire area.
The ideal candidate will have at least 3 years experience supporting IT systems/Datacentres with strong knowledge of Window technologies and networking
The position is to provide level 1 and 2 technical support for hardware, software and network-related issues.
Key Support Areas
* End-User Support
* Hardware and Software troubleshooting
* Device management
* System Monitoring and maintenance
* Process Improvement and Mentorship
Key Skills and Competencies:
* Strong knowledge of Windows operating systems, Microsoft 365, and common business applications
* Familiarity with basic networking concepts, including Wi-Fi and VPN troubleshooting
* Experience with device management tools like SCCM & Intune
* Excellent communication skills and the ability to explain technical issues to non-technical users
* Desirable to have experience with Cloud Infrastructure
* Proven ability to support a Hyper-V environment
* Understanding of PAM and DLP technologies.