Empress Talent is supporting a valued client on their search for a Technical Support Engineer to join their fantastic team, reporting into the Head of Sales and Marketing.
This is a full-time position including but not limited to the following job responsibilities:
UK & European business support – provide extensive technical support and backup to UK & European distributor network – via phone, email and in person - visiting distributors, training staff and attending joint customer visits
Technical service projects and supportive technical data generation, developing and implementing testing programs
Maintaining and populating central knowledge database for product and application information which can be easily accessed by staff
Updating, populating and maintaining the company's master data file
Manning technical helpline telephone and tech.Updating CRM database, forwarding sales leads to relevant salespeople and distributors
Hosting webinars and training sessions and hands-on demonstrations
Handling of product quality complaints
Exhibition stand manning as required
Assistance in promotional video filming activities
Quality Control
~ Arrange QC cover to ensure adequate coverage on days that the QC technician is unavailable, and cover during sickness or holidays
Document Control
Writing of technical articles and product PR in collaboration with marketing department
Technical content creation for blog, brochures, distributor website etc. Identify and attend relevant training courses to enhance skills
Housekeeping audits
Science-based degree, engineering background, good working knowledge of MS Office suite
Full driving license
This is a fantastic organisation offering competitive salary and benefits, if you are interested in hearing more please apply with your CV to this application or contact lucy@empresstalent.