Your new companyA leading and rapidly growing provider of satellite communications and IT support to the government and maritime sectors. It leverages a profound understanding of its customers and engineering expertise to deliver customised technical solutions tailored to unique requirements. It is privately held, profitable, and debt-free, with ambitious growth plans. The company boasts a global footprint with key offices in multiple countries across Europe, Asia, and North America.Your new role
* Ensure the accuracy of the airtime billing database (NIBS) and manage activations, deactivations, and service package changes.
* Oversee and manage airtime processes for timely completion and accurate monthly billing cycles.
* Conduct regular checks for errors and resolve issues prior to the billing run.
* Validate and issue invoices accurately, addressing customer queries promptly.
* Extract and present analytical reports related to billing and activations.
* Process prepay voucher sales orders and collaborate with customers, suppliers, and internal teams.
* Provide support and training for NIBS and INSIGHT modules, review supplier invoices, and handle complaints.
What you'll need to succeed
1. Proven experience in billing and provisioning with a strong track record in global customer service.
2. Familiarity with telecom billing software and processes, ...