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Job Summary
This is an exciting development opportunity for an experienced administrator to bring their experience and knowledge to the integrated Virtual Ward Team as a Virtual Ward Coordinator.
The virtual ward is a safe and efficient alternative to NHS bedded care, supporting patients who would otherwise be in hospital to receive the acute care and treatment they need in their own home.
Main Duties of the Job:
* Monitor and run virtual ward email inbox.
* Receive referrals in conjunction with the clinical team.
* Consult Virtual Ward clinical team if there are discrepancies in referrals.
* Register/manage/discharge patients on patient management systems required for virtual ward.
* Invite new patients for clinical outpatient sessions in conjunction with booking rules and guidelines.
* Book follow-up appointments as instructed by the virtual ward team.
* Liaise with community coordinator regarding face-to-face follow-ups.
* Telephone patients/relatives/carers as required.
* Take appropriate actions when clinic capacity alters.
* Notify appropriate staff members of changes/cancellations to clinics.
Person Specification
Knowledge & Experience:
* Good level of ability to use computerised systems.
* Demonstrable administration experience.
* Demonstrable experience in a public-facing role.
* Excellent communication skills.
Qualifications:
* NVQ Level 3 Business and Admin (or equivalent demonstrable experience).
Aptitude & Abilities:
* Good communication skills, written and verbal.
* Able to work in a busy environment and meet deadlines.
* Good telephone manner.
* Tactfully communicate information with patients and staff.
Disposition / Attitude / Motivation:
* Team member with leadership skills.
* Proactive, takes own initiative.
* Remain professional at all times.
Other Factors:
* Flexibility to cover colleagues during absences.
* Demonstrate an understanding of confidentiality.
Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and will require a submission for Disclosure to the Disclosure and Barring Service.
Employer Details:
University Hospitals Plymouth NHS Trust
Address: University Hospitals Plymouth, Derriford Road, Plymouth, PL6 8DH
Seniority Level: Mid-Senior level
Employment Type: Full-time
Job Function: Other
Industries: Hospitals and Health Care
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