Mortgage Advice Bureau is the UK’s largest mortgage network, with access to over 11,000 products from 90 UK lenders. We specialise in providing expert advice to a range of clients, including first-time buyers applying through help to buy, families looking to expand their homes, and landlords adding to their portfolio.
We are committed to providing a memorable service to our clients.
Responsibilities
* Processing lender submissions, including keying decision in principles, applications, and fulfilling MAB system requirements.
* Document checking for our clients to ensure that they align to MAB standards and meet lender requirements.
* Managing the journey: working with the client/adviser and lender through the mortgage journey from initial assessment, approval, to offer and post-offer stage.
* Communicating with advisers/clients and lenders as the business demands.
* Proactively managing cases through to completion.
* Proactively calling leads to establish where they are in their client journey, when required.
Skills & Qualities
* Experienced in working in a fast-paced business environment.
* Driven to put clients at the centre of everything you do.
* Has first-class communication and desire to challenge the outcome.
* Maintains excellent attention to detail and is self-motivated to get it right the first time.
* Able to handle, interpret, and key data quickly, efficiently, and correctly.
* A true team player - working together and supporting your colleagues.
* Experience communicating with customers preferred.
Benefits
* Competitive salary with opportunity for bonus.
* Award-winning training.
* Opportunity for flexi-working at home and in our city centre offices in Edinburgh.
* Array of benefits including Cycle to Work Scheme.
* 30 days annual leave, with an extra day per annum after 2 years of service.
* Birthday day off.
* Summer Sports Day BBQ & legendary Christmas Party.
* Fun Fridays including office drinks and monthly staff events.
* Company sick pay (8 weeks full pay followed by 8 weeks at 50%).
* Refer a friend (£250 for every staff recruitment referral).
* Referral incentives (20% of proc and broker fees for referring clients).
* Employee of the Month, receiving vouchers.
* Career Development Programme.
* Charity & Social Committee.
* Wellbeing updates and information.
* Annual Appraisals.
* Annual paid charity day.
* Fruit and office snacks.
Job Type: Full-time
Pay: £17,000.00-£20,309.00 per year
Additional pay:
* Bonus scheme.
Schedule:
* 8 hour shift.
Work Location: In person
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