Adult & Paediatric Administrator/Crisis Worker-West Yorkshire
The role of Administrator/Crisis Worker is critical in providing victims of sexual assault with the dedicated support and care required. Acting as the advocate for patients who attend the Centre, you will empower them to feel in control and where applicable, support them during the forensic examination process.
Main duties of the job
This Paediatric & Adult Administrator/Crisis Worker role will include:
* Providing telephone information and support.
* Assisting in the administration and management process of an adult or child and their family visiting the centre, including preparing the patient and assisting in the collecting of forensic evidence.
* Supporting use of the colposcope and medical care, providing advocacy support for the patient and/or family, and ensuring a patient-centered service.
* Ensuring that a high standard of DNA decontamination is maintained between forensic cases (cleaning).
* Assisting patients and liaising with other agencies regarding the management of historic cases.
About us
Founded by passionate clinicians on a mission to provide expert patient-centred services, Mountain Healthcare leads the clinical forensic healthcare provisions sector in the UK. A premier partner of NHS England and the police, our unique provisions include Sexual Assault Referral Centres (SARCs), Police Custodial Healthcare, Secure Estate Healthcare and clinical telephone advice. Driven by our values Be Kind and Do the Right Thing, Mountain Healthcare provides holistic and trauma-informed care that improves the immediate and long-term health outcomes of patients across the criminal justice system. Through innovative technologies and strategic partnerships, our expert clinicians ensure equal, effective and efficient services to all our patients and always put their health, safety and rights first.
Job responsibilities
This will be a dual role with both Administrator and Crisis Worker responsibilities. You will be based at the Hazlehurst Centre CSAAS SARC, West Yorkshire. Additional Location: North Yorkshire CSAAS SARC.
This is a Full-Time vacancy of 32 hours per week. Salary: £12.22 per hour for the Administration role. Shift hours will be 9:30am - 5:30pm, Monday - Friday and 10am-6:00pm on the weekends. There will also be the opportunity to pick-up additional shifts as an out of hours Crisis Worker, on an on-call basis from 5:30pm to 9:30am.
Because of the nature of this role, applications are invited from females only. This post has a genuine occupational qualification under the Sex Discrimination Act, Section 7(2)b and 7(2)e.
Company Benefits
* Enhanced sickness pay scheme
* Enhanced Maternity Pay after 1 year's service
* Enhanced Adoption Pay after 1 year's service
* Advanced rota planning for better work-life balance
* 6 weeks annual leave
* Pension Scheme
* Bonus Scheme
* Life Assurance
* Employee Assistant Programme
* Long Service/Team of the Month Awards
* A range of accredited and CPD training courses and masterclasses
* Funding for higher education courses after one year's service
Person Specification
Qualifications
* Can drive and has access to a car 24/7
* Please note, all successful candidates will be subject to pre-employment checks including an Enhanced DBS check, two satisfactory references, and Police vetting NVVP Level 2 checks.
Experience
* Experience of working with vulnerable adults and children.
* Knowledge and understanding of safeguarding children and adults.
* Knowledge and understanding confidentiality.
* IT Literate
* Work experience within an administration role; including data collection, excel spreadsheets, providing reports and manipulating data will be essential.
* Experience of working with individuals who may have complex needs.
* Experience of working with individuals who have experienced sexual assault/ violence.
* Experience of creating and utilising resources and use of distraction techniques.
* Project development and outreach
* Training and presentation skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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