Defects and Aftercare Lead
Location: Hybrid (Barking/Home)Salary: £60,000 - £72,000 p.a.
Goodman Masson is proud to be partnering with Barking & Dagenham Reside Regeneration Ltd (BD Reside) to recruit an experienced Defects and Aftercare Lead. This is an exciting opportunity to play a crucial role in managing defects and aftercare for new-build stock, ensuring high-quality homes and excellent customer satisfaction.
About the Role
As the Defects and Aftercare Lead, you will be responsible for diagnosing, submitting claims, and managing defects across Reside's new-build portfolio. You will work closely with internal teams and external partners to ensure a seamless transition from construction to occupation, improving design standards and enhancing the customer experience.
Key Responsibilities:
? Collaborate with development partners to ensure high performance standards and proactively address any risks.? Develop and implement policies for smooth handovers and defect management.? Lead the defects and aftercare process, ensuring high levels of customer satisfaction.? Work closely with contractors and consultants to identify and resolve defects efficiently.? Provide training on defect diagnosis and home demonstrations.? Oversee budgets related to defects management, ensuring co...