Job summary Receptionist 37.5hours per week required for highly motivated, innovative, forward thinking, training practice serving 16500 patients in the leafy suburb of Wilmslow, Cheshire. Experience desirable but full training will be given. Work with a supportive team in Modern Purpose-Built Premises Main duties of the job To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, the processing of information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multi-disciplinary team members and external agencies such as secondary care and community service providers. About us Training Practice HENW Fully Computerised (Emis Web) paper light AccuRx Innovative and acclaimed triage system (developed in-house) GMS Contract local enhancement High QOF points achieved year-on-year Fantastic independent patient reviews Brilliant Medical Team (2 Partners, 5 Salaried GPs, 1 Nurse Practitioners, 2 Practice Nurses, 2 Healthcare Assistants, 1 Physician Associate, PCN Pharmacists, First Contact Physiotherapist, Social Prescribers, Care Coordinators, Mental Health Prescribing Nurse) Attached Pharmacy On site practice-based Echocardiography, Diagnostic Ultrasound, Hand Surgery, ENT, Palpitations Clinic, Urology, Rheumatology, and more Located in the East Cheshire / South Manchester area, excellent schools, shopping and transport Free tea, coffee, biscuits and Christmas Party Date posted 31 October 2024 Pay scheme Other Salary £11.44 an hour additional saturday rota with overtime rate available Contract Permanent Working pattern Part-time, Flexible working Reference number A4229-24-0006 Job locations Wilmslow Health Centre Chapel Lane Wilmslow Cheshire SK9 5HX Job description Job responsibilities The following are the core responsibilities of the Receptionist. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels: Maintain and monitor the practice appointment system Process personal, telephone and e-requests for appointments Answer incoming phone calls, transferring calls or dealing with the callers request appropriately Signpost patients to the correct service Initiating contact with and responding to, requests from patients, team members and external agencies Clinically code data onto EMIS web Photocopy documentation as required Data entry of new and temporary registrations and relevant patient information as required Input data into patients healthcare records as necessary Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team Manage all queries as necessary in an efficient manner Carry out system searches as requested Maintain a clean, tidy, effective working area at all times Monitor and maintain the reception area and notice boards Support all clinical staff with general tasks as requested Support administrative staff, providing cover during staff absences Action incoming emails and correspondence as necessary Scan patient related documentation and attach scanned documents to patients healthcare records Complete opening and closing procedures in accordance with the duty rota As required support colleagues in the management of repeat prescriptions, ensuring they are processed accurately and efficiently Order and monitor stationery supplies Produce, maintain and participate in the receptionist rota for lunch and out of hours cover Support reception staff development, providing guidance and direction, ensuring staff are up to date with mandatory training Identify and provide team training where required Support the Practice Manager with all Patient Participation Group related matters Support the health promotion lead and display promotional material on the allocated noticed boards and in the waiting room Job description Job responsibilities The following are the core responsibilities of the Receptionist. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels: Maintain and monitor the practice appointment system Process personal, telephone and e-requests for appointments Answer incoming phone calls, transferring calls or dealing with the callers request appropriately Signpost patients to the correct service Initiating contact with and responding to, requests from patients, team members and external agencies Clinically code data onto EMIS web Photocopy documentation as required Data entry of new and temporary registrations and relevant patient information as required Input data into patients healthcare records as necessary Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team Manage all queries as necessary in an efficient manner Carry out system searches as requested Maintain a clean, tidy, effective working area at all times Monitor and maintain the reception area and notice boards Support all clinical staff with general tasks as requested Support administrative staff, providing cover during staff absences Action incoming emails and correspondence as necessary Scan patient related documentation and attach scanned documents to patients healthcare records Complete opening and closing procedures in accordance with the duty rota As required support colleagues in the management of repeat prescriptions, ensuring they are processed accurately and efficiently Order and monitor stationery supplies Produce, maintain and participate in the receptionist rota for lunch and out of hours cover Support reception staff development, providing guidance and direction, ensuring staff are up to date with mandatory training Identify and provide team training where required Support the Practice Manager with all Patient Participation Group related matters Support the health promotion lead and display promotional material on the allocated noticed boards and in the waiting room Person Specification Qualifications Essential Educated to GCSE level or equivalent Experience of working with the general public Excellent communication skills (written and oral) Strong IT skills Clear, polite telephone manner Competent in the use of Office and Outlook Effective time management (planning and organising) Ability to work as a team member and autonomously Good interpersonal skills Problem solving and analytical skills Ability to follow policy and procedure Polite and confident Flexible and cooperative Motivated Forward thinker High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure Flexibility to work outside of core office hours Disclosure Barring Service (DBS) check Desirable GCSE Mathematics and English (C or above) AMSPAR Receptionist Qualification NVQ Level 2 in Health and Social Care Experience of administrative duties Experience of working in a healthcare setting EMIS user skills Person Specification Qualifications Essential Educated to GCSE level or equivalent Experience of working with the general public Excellent communication skills (written and oral) Strong IT skills Clear, polite telephone manner Competent in the use of Office and Outlook Effective time management (planning and organising) Ability to work as a team member and autonomously Good interpersonal skills Problem solving and analytical skills Ability to follow policy and procedure Polite and confident Flexible and cooperative Motivated Forward thinker High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure Flexibility to work outside of core office hours Disclosure Barring Service (DBS) check Desirable GCSE Mathematics and English (C or above) AMSPAR Receptionist Qualification NVQ Level 2 in Health and Social Care Experience of administrative duties Experience of working in a healthcare setting EMIS user skills Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Wilmslow Health Centre Address Wilmslow Health Centre Chapel Lane Wilmslow Cheshire SK9 5HX Employer's website https://wilmslowhealthcentre.com/ (Opens in a new tab)