Join Our Team as a 2nd Line Support Engineer Up to £35,000 DOE London - Office Working (Client Sites & In office). Hybrid Working available following probation. Are you ready to take the next step in your IT career? We are looking for a 2nd Line Support Engineer to join our dynamic and growing service desk team. As a Microsoft Solutions Partner with Investors in People Gold accreditation, we offer a fantastic opportunity to develop your skills in a fast-paced and rewarding environment. Why Join Us? Work with a successful and forward-thinking Managed Service Provider (MSP). Gain industry-leading Microsoft certifications paid for by us. Enjoy a hybrid working model with a mix of office and remote flexibility. Be part of a supportive, collaborative team where your contributions make a real impact. Benefit from a range of perks and incentives designed to support your growth and well-being. Who We're Looking For We’re seeking an experienced 2nd Line Engineer. If you have a passion for technology, problem-solving, and customer service, we want to hear from you Key Responsibilities Resolve technical issues for clients, ensuring minimal downtime. Provide high-quality support across Microsoft 365, Windows Servers, Active Directory, and more. Manage and prioritise tickets effectively in line with SLAs. Investigate and diagnose incidents, offering solutions and escalating where necessary. Collaborate with third-party suppliers to ensure seamless issue resolution. Work both remotely and onsite at client locations when required. What You Need to Succeed Essential Experience 2-3 years in IT support (1st/2nd line) in an MSP environment. Strong knowledge of Microsoft Windows Server (2016-2022) and Microsoft 365 (Email, SharePoint, OneDrive, Teams). Experience with Active Directory, Windows 10/11, Apple OS, and backup technologies (e.g., DATTO, Acronis). Familiarity with ITIL frameworks and service desk operations. Essential Certifications (At least one required): MS-900 - Microsoft 365 Fundamentals AZ-900 - Microsoft Azure Fundamentals SC-900 - Microsoft Security Fundamentals Personal Attributes Highly motivated with a can-do attitude. Strong attention to detail and problem-solving skills. Excellent communication and client service skills. Language skills highly advantageous - Danish, French, German, Italian Ability to work under pressure and adapt to changing priorities. The Perks Competitive salary up to £35,000 DOE. Hybrid working (4 days onsite, 1 day remote following probation). Paid certifications to advance your career. Gym membership, Vitality at Work rewards, and Cycle to Work scheme. Regular team events, monthly games night with pizza, and breakfast Wednesdays Holiday benefits : 20 days bank holidays, increasing to 25 days with service. Plus, enjoy your birthday off after probation How to Apply If you’re passionate about IT and looking for a company that values your expertise, we’d love to hear from you. Apply today and take the next step in your career