TEAM MANAGER - ALPHAPBET
NANTWICH – HYBRID
37.5 hours per week
UPTO £35,000 plus £10k Bonus + Company Benefits
Are you a proactive leader with a passion for team development and operational excellence? Join ROI as a Team Manager supporting Alphabet, where you will lead a dynamic sales team within the Automotive sector, driving performance and supporting client objectives. This is a new role to support an existing, and highly successful team on their journey to further increasing overall sales volume. Offering the chance to manage and inspire a team, foster innovative solutions, and optimise sales performance to deliver excellence to our client.
About Us
At ROI, we lead in providing tailored outsourced solutions in the automotive sector, committed to enhancing sales performance and operational excellence for our clients. We work as trusted partners to vehicle manufacturers, dealerships, and leasing companies across the nation, leveraging cutting-edge CRM technologies.
Key Responsibilities
1. Reporting to the Sales Manager overseeing a newly formed team of 7 Business Development professionals who provide qualified sales leads into our own internal desk based direct selling team and external field sales team.
2. As a Team Manager, you will be pivotal in driving the success of the Alphabet service offerings, managing a dedicated team, and ensuring our clients receive exceptional service.
3. Coach/develop a team of volume sales/new business development professionals by setting sales objectives, providing feedback, and facilitating professional growth.
4. Managing people processes and team resource in line with company policies and procedures - delivering operational and quality targets to KPI's.
5. Managing change and ensuring adherence to process, compliance and information security standards.
6. Ensuring the team consistently hit/deliver successful results, on time, against all SLA's and quality standards.
7. Maintaining individual team members KPI’s at the optimal levels.
8. Keeping morale of the team high and spotting/correcting instances as appropriate.
9. Driving productivity and ensuring the team meet/exceed required levels of discipline through high levels of employee satisfaction.
10. Implement strategies to optimise team performance and meet client service delivery targets.
11. Sets high standards and expectations of team with regards to quality, process adherence and activity rate. Maintaining team focus on priorities at all times.
12. Track and measures performance, making visible to team daily and identifying ways to fix and prevent underperformance.
13. Maintain and enhance relationships with key clients, ensuring their needs are met with tailored solutions.
14. Guiding the team to provide a top-tier service to Alphabet and their customers, leading to customer satisfaction and customer loyalty.
15. Work closely with internal departments to ensure a seamless integration of services and continuous improvement.
16. Building trust with direct reports, peers, clients, customers and managers.
17. Working effectively across departments and business units.
18. Sharing relevant information from client and organisational leaders to team.
19. Keeping stakeholders informed of opportunities, risk, issues or status updates.
20. Monitor team performance through analysis and reporting, making data-driven decisions to drive success.
21. Being the expert in all key project systems and processes.
22. Interpreting data to identify trends and make decisions.
23. Driving innovative solutions through adopting new strategies and solutions to improve service offerings and client satisfaction.
Skills and Experience
1. Evidence of delivering targets through others, developing sales teams both individually and collectively.
2. Proven leadership experience within the automotive, fleet, or leasing sectors, with a track record of managing successful teams.
3. Strong organisational skills with the ability to prioritise tasks and manage time effectively.
4. Excellent communication and interpersonal skills, fostering a collaborative and productive team environment.
5. Strategic thinker with a proactive approach to problem-solving and innovation.
6. Proficient with CRM platforms and data-driven performance management tools and technologies that enhance and drive team efficiency and service delivery (ie. Salesforce).
7. Client-focused mindset with the ability to build strong relationships and provide exceptional client service.
8. Strong communication both verbal and written skills to effectively collaborate with clients and team members.
9. Problem Solving with the ability to devise effective solutions to challenges.
10. Full commitment to achieving/exceeding goals and driving team performance and organisational success.
Benefits
1. Comprehensive Pension Scheme: Enjoy a robust pension plan with contributions from ROI and personalised investment options.
2. Private Healthcare: Access premium medical and dental care plans for yourself and your family.
3. Wellness Resources: Utilise a dedicated fund for your health and wellness needs, including gym memberships and counselling services.
4. Career Development: Benefit from continuous training and opportunities for career growth through our in-house programmes.
5. Exclusive Car Schemes: Participate in advantageous car lease programmes with premier brands.
Joining ROI means becoming part of a thriving and supportive community where your growth and development are at the forefront. Our focus on staff retention and advancement via comprehensive training ensures you have the resources to succeed. With a prestigious client portfolio and accreditation from Investors in People and ISO27001, you're choosing a company committed to excellence and innovation.
If you're prepared to lead a top-performing team and drive success in collaboration with Alphabet, we encourage you to apply and advance your career with ROI!
To apply submit your CV and join our dynamic team dedicated to excellence in the automotive industry!
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