Job Summary
An exciting opportunity has arisen for an enthusiastic and energetic individual to join our busy Medical Imaging Clerical Team based at Ipswich Hospital. This post is part-time 30 hours per week over 4 weekdays (Monday - Friday) - 08.30 to 17.00.
In this role, you will assist in providing an efficient, high-quality reception/clerical support service to Medical Imaging.
As you will be dealing with patients and the general public, you must have a polite telephone manner and be approachable. You will also need to have the ability to work under pressure to strict deadlines with excellent organisational skills. You will work on your own initiative with attention to detail and have confident and accurate IT skills.
Ideally, you will have previous experience in a similar environment within an NHS setting, and knowledge of the hospital booking systems, Lorenzo and CRIS would be advantageous.
Main Duties of the Job
You will be working as part of a team of staff who:
* Cover reception duties and modality booking desks
* Deal with referrals and booking patient appointments on the Computerised Radiology Information System (CRIS)
* Handle telephone enquiries from patients, GPs, and the wider MDT team
* Scan, file, email, and photocopy
About Us
We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics, and in patients' own homes.
We are one of the largest NHS organisations in England, employing more than 12,000 staff.
We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options.
Along with supporting you to achieve your career goals, we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata), and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offers a variety of services.
Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.
If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.
Job Responsibilities
Please see attached job description and person specification for more detailed information about the role and responsibilities.
Person Specification
Experience Essential
* Previous experience in an office environment
* Proven experience working on a reception, booking appointments, waiting list targets.
* Competent keyboard skills to maintain a high quality, accurate and efficient service (keyboard/data entry)
* Experience of working with the general public
Desirable
* Previous experience of working in NHS, Radiology or healthcare environment.
* Knowledge of RTT 18 week pathways, 28 Day Faster Diagnostics
Qualifications Essential
* GCSE Grade C standard or equivalent Maths and English.
Desirable
* NVQ2 in Customer Care
* ECDL or equivalent
Knowledge Essential
* Competence in use of various computer software packages including Microsoft Outlook and Word
* Able to demonstrate working knowledge of confidentiality issues
Desirable
* Use of ESNEFT Hospital systems
* Use of CRIS Radiology system
* Understanding of basic medical terminology
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer Details
Employer Name: East Suffolk and North Essex NHS Foundation Trust
Address: Ipswich Hospital, Heath Road, Ipswich, IP4 5PD
Employer's Website: https://www.esneft.nhs.uk/
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