Role Overview
This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and is looking to develop their skills in a dynamic and fast-paced environment.
About the Team
You will be working in our office based in Didcot, Oxfordshire, and will be part of a close-knit team that values collaboration and mutual respect.
Key Responsibilities
* Providing first-class service to our global customer base
* Processing orders and resolving any issues that may arise
* Liaising with internal departments to achieve swift problem-solving and maintain excellent communication
* Contributing to the growth of the customer services team by promoting change that improves the customer experience
Benefits
* Annual salary of £23,500
* Comprehensive benefits package including 33 days holiday, generous discounts on books published by Hachette, and a pension plan
* Ongoing training and development opportunities to support your career growth
Requirements
* Proven experience in a customer-facing role
* Excellent communication and problem-solving skills
* Ability to work collaboratively as part of a team