DESCRIPTION
*This is a cluster-based role and will include travel*
Operations is the beating heart of Amazon. This key part of our business makes sure we fulfill and dispatch orders efficiently so that our customers get their items on time. As a Transportation Area Manager, you will be the responsible and accountable leader for a team of associates in a cluster within the UK (The Transportation Associate Program - TAP is active in MAN, BHX, EMA and LBA with further expansion plans. Job location will be discussed through the interview process).
You will own the operations and engagement of your shift with the aim to optimize associates' experience and performance in hand with load planning and efficiency, with a focus on Safety.
This team is entrepreneurial, wears many hats, and works in a highly collaborative environment. If you have a safety-focused, customer-obsessed transportation and logistics industry background which carries with it experience of working in a fast-paced, ever-changing and ambiguous environment we would love to hear from you.
Key job responsibilities
1. Safeguard your team's safety, promoting Amazon's Health and Safety standards, commit to all safety programs and compliance to ensure a safe work environment for all associates.
2. Ensure your team is engaged and motivated, with a culture of ownership and high performance.
3. Work with cross-functional teams.
4. Uphold Amazon's high standards of process quality.
5. Strive to improve and streamline processes, diving deep to find root causes quickly.
6. Become a subject matter expert on processes and activities.
7. Actively share and promote best practices with your colleagues and network.
8. Find practical and simple solutions to complex problems without sacrificing quality or core functionality.
9. Think analytically about project management.
10. Provide day-to-day support during the rollout/implementation of newer systems/processes and gather feedback.
11. Communicate daily metrics and report exceptions.
12. Act as the responsible and accountable person in respect of the Operator License (O License).
13. Prepare and participate in Operations daily calls to communicate your team's performance to TOM leadership.
14. Ensure fleet and driver compliance through active monitoring and reporting.
A day in the life
You will work on a shift pattern at one of our sites, making sure it is as productive as it can be. Your main focus will be to own and drive a culture of safety and uphold quality and shift performance standards. You'll also oversee process improvements within your area and drive implementation. A typical day is varied, including everything from routine team management and daily operational responsibilities to process improvement and wide-scale operational contingency tasks. You'll also be a role model and mentor to new managers.
About the team
Amazon couldn't deliver at pace without the Amazon Transportation Service (ATS) team. As part of ATS, you'll be welcomed into a diverse team that plays a central role in our success. Using air, sea, and road transport, as well as sortation centres equipped with the latest technology, you'll help Amazon's transport run at maximum efficiency. Our team captures data and uses it to drive decisions. They are key to making Amazon more innovative and efficient.
We put safety first as our people are our priority. And we use the expertise of our people to get packages to their destination - quickly, conveniently, and sustainably.
Transportation Associate Programme (TAP) is a Programme within EU Amazon Transportation Services (ATS). TAP scope is to execute shunting and short distance over the road driving with Amazon Associates drivers. TAP vision is to provide a world-class employment experience in a modern technology-driven environment that puts safety first. TAP mission is to provide a safe, sustainable, profitable, and best-in-class transport operations that supports Amazon's growth, and to offer AA a new career opportunity.
BASIC QUALIFICATIONS
* Hold a Transport Managers Certificate of Professional Competence (CPC) National and International.
* A Degree.
* Relevant experience in leading a busy and large-scale transport operation within a growing and rapidly scaling business.
* Experience of people management and data-driven decision making.
* Experience with performance metrics and process improvement.
* Experience dealing with ambiguity, working under pressure and handling changing priorities, to effectively prioritize and multitask.
* Relevant experience of communicating with a wide range of stakeholders, including your peers and leadership.
* Advanced proficiency in written and verbal English.
PREFERRED QUALIFICATIONS
* Master's Degree in Operations Research, Transportation, Logistics, Supply Chain, Economics, Business Administration, or a similar related discipline.
* Experience with a contingent workforce during peak seasons.
* Experience of being named on an Operators Licence within the Transport industry.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. #J-18808-Ljbffr