NHS Talking Therapies Patient Coordinator/Administrator
Are you looking for an administrative role that will really make a difference to lives?
This position is an integral part of the service and will ensure the smooth running of the NHS Talking Therapies contract. This is done by providing an effective and efficient administrative service for NHS patients, referring GPs, healthcare professionals and ICB contacts.
The role is varied and covers a range of administrative responsibilities that support the day to day operations of the service, as well as contributing to its ongoing development.
Main duties of the job
* Answering incoming and making outbound calls in a professional manner within agreed KPIs.
* Processing referrals within targeted timeframe.
* Updating patient information within the record system, ensuring a high level of accuracy.
* Monitoring and actioning treatment waitlists.
* Monitoring and responding to enquiries via email.
* Checking and processing letters to patients, GPs and Healthcare professionals.
* Ensuring patients are communicated with at the earliest opportunity for any changes to appointments including cancellations and reschedules.
* General administration and any other ad hoc duties to contribute to the smooth running of the service.
Please note: This hybrid role requires you to work from our city centre office 2 days per week (Monday and Wednesday) with the other 3 days being remote at home.
About us
Vita Health Group celebrates life. Improving lives physically and mentally drives everything we do. To find out more about Vita Health Group and the services we provide, please click here: Vita Health Group.
Job responsibilities
This is an excellent opportunity to build on your administration and customer service skills in a busy fast-paced organisation. You should have good experience of dealing with the public and be a confident communicator both on the telephone and over email. You will possess excellent attention to detail, quick to learn new systems and be eager to develop your career as part of a close-knit team in a flexible and supportive environment.
Why Vita Health Group?
We offer a supportive team and management, a positive work environment, wellbeing and mental health support, trust and respect, autonomy and flexibility.
We are keen to progress your skills and enable career development and provide regular Continued Professional Development opportunities including secondments, management training, a mentoring scheme, apprenticeships and regular events and webinars across a range of clinical disciplines. In addition to a competitive salary, we also offer the opportunity of a flexible work life balance and a comprehensive benefits package.
Commitment to Equality, Diversity & Inclusion
Vita Health Group is proud to be an equal opportunities employer and is seeking to improve the diversity of its workforce. We are committed to Equality, Diversity & Inclusion best practice and positively encourage applications from candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion/belief, marital status, or pregnancy/maternity.
Person Specification
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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