If you are a diligent administrator with outstanding attention to detail and excellent customer service skills, then this could be the role for you!
We are looking for a Broker Support Administrator to join our Distribution Team at Marsden Building Society. The Broker Support Administrator will be proactive at promoting the society to the intermediary community, raising awareness of the Marsden Building Society products, criteria, and service.
Working within a dedicated Team, the Broker Support Administrator will support all broker new business enquiries both via the phone and live chat service. Whilst introducing ‘our services’ to brokers they will have an understanding of our lending areas in order to refer to our team of Business Development Advisors. They will provide product and market insights to our Product Manager.
It’s essential that the successful candidate has great attention to detail and the ability to work to the highest level of accuracy. The Broker Support Administrator will support the completion of relevant lending paperwork, chase outstanding lending paperwork and process broker requests within the published SLA’s.
The successful candidate will also need to share the Marsden Building Society passion for outstanding personal service. The Broker Support Administrator will be the first point of contact for brokers, supporting them patiently and engaging in meaningful conversations to ensure that requests are dealt with appr...