Job Description Senior Technical Analyst Permanent role Salary: £49,235 - £57,852 per annum excellent benefits Location: Cardiff & remote (remote working with two days per month required at the Client's Cardiff office) Start: ASAP Role Overview: We require a Technical Analyst to be responsible for implementing, configuring, governing and evolving the technology portfolio. This is a proactive technical role and the successful candidate will have strong analytical and troubleshooting skills and a desire to learn new technologies. The role includes several BAU tasks in supporting multiple areas of the business. Some of the duties will include: • To be responsible for the underlying technologies in use to deliver desktop services and the inherent supporting toolsets • Provide high level technical expertise and specialist knowledge for all related desktop infrastructure, specialising in at least one of the identified areas of responsibility. • In collaboration with a Technical Architect and other Senior Technical Analysts; to be responsible for ensuring that the implementation of all new and existing technologies meets the design requirements. • Ensure security updates and system patches are maintained for all underlying desktop service systems under your responsibility. • To work closely with vendors to determine and produce a technical roadmap and support lifecycle for all desktop systems within our environment highlighting risks • To assist with the training of technical analysts in the desktop infrastructure team to deliver a high standard of knowledge and customer service Essential Skills & Experience required: As the Technical Analyst you will possess the following: A strong technical background with good knowledge and skills in terms of supporting one or more of the following technologies: Active Directory / PKI and Cert management / Endpoint Detection and Response / Azure Security products / PowerShell scripting/ Azure Active Directory You will possess good identity skills in the following technologies: Active Directory, Microsoft Entra ID, Conditional Access Azure certifications (SC300, AZ104) is desirable or 5 years Azure experience Proven experience of actively supporting IT systems Proven experience of actively supporting Active Directory/AAD Strong stakeholder management and communication skills and a proven track record of working with businesses Windows server administration Excellent attention to detail and analytical skills Sound grasp of network fundamentals encompassing DNS, DHCP, TCP/IP, routing, switching and HTTP Manage and troubleshoot Microsoft Azure Cloud services A strong technical background is required with good knowledge and skills in terms of supporting one or more of the following technologies: Active Directory / PKI and Cert management / Endpoint Detection and Response / Azure Security products / PowerShell scripting/ Azure Active Directory To apply for this role please call Joanne Stanley - Tel: 01675 468926 or email: joanne.stanleycertes.co.uk Certes IT Service Solutions welcome applications from all sections of the community and from people with diverse experience and backgrounds