Job Description
This is a Social First role with a famous advertising agency to work on a global FMCG account : You will live and breathe social media and have strong Social Media experience gained from a high profile Social Media Agency.
Building client relationships
Develop unbreakable relationships with senior level clients that is one of trusted partner, based on proven track record.
Confidently lead conversations and problem solve in the moment as required, and act as a point of escalation for junior/mid clients.
Understand the strategic, and business context the client is operating in and uses this knowledge to develop solutions in a way that is effective for the client.
Making work they'e proud of
Collaborates confidently with colleagues and the account handling team to find the best strategic and creative solution to the clients’ business problem.
Demonstrates their ability for creative problem solving in how they approach every task – whether that’s identifying a way to improve the internal process or co-creating an inspiring way to workshop a strategic challenge. Able to consider different angles on a brief – a non-linear thinker.
Commercial Acumen
Able to recognise the commercial implications of agency decisions and external influences and manage the internal and client conversations arising from these.
Will manage client expectations when having to charge more for out-of-scope work in a manner which does not expose the agency to financial risk.
Is well informed about the commercials of all projects they are responsible for, managing the team the ensure budgets are managed effectively, and forecasts are accurate.
Contributes to growth of the account.
Problem solving & decision making
Approaches each task with a clear understanding of the business issue the client is trying to solve, and can measure the brief against this, and the strategy, to ensure the right work is developed.
Thinks laterally about how problems can be solved.
Acts as an escalation point for the team in resolving issues.