Job summary
This is a great opportunity to join a team working for a lifesaving organisation. The Donor Records Department is responsible for maintaining the NHSBT donor and donations database, capturing and updating demographic and clinical data. Donor Records support the Manufacturing, Testing and Collection Teams. They also have a very specific role in supporting the Clinical Support Team through referral and checking of Donor Safety Check forms requiring their attention to ensure the safe release of blood and blood products. The post holder will play an active role in developing best practice within a department which is dedicated to saving lives, teamwork and continuous improvement.
Main duties of the job
* To be responsible for managing the national donor safety checks from blood donor sessions, updating and maintaining donors details to ensure the continuous improvement in the quality of the donor database and producing routine medical correspondence.
* To liaise with other departments and key stakeholders and external organisations.
* To maintain records and collate and present data and statistics.
* To be a critical safety check within the blood supply chain.
* Develop and maintain relationships with colleagues, including internal stakeholders & external organisations.
* Liaise and communicate effectively with colleagues and other departments, outside agencies and professional bodies, in a mature and professional manner.
* Record or communicate sometimes difficult information by telephone, email or paper correspondence, always ensuring confidentiality of information. This might include chasing information, missing information and responses from external organisations, presenting complex data, scheduling meetings, attending route cause analysis meetings, etc.
* Act as first point of contact for a range of queries from managers and staff (both telephone- and e-mail-based)
* Act as last line of defence by checking donor safety checks and highlighting errors to management teams, Clinical support teams and Quality Assurance departments while keeping blood supply safe.
About us
It takes all types of people to deliver the kind of service that saves and improves lives. At NHS Blood and Transplant, you'll join a team of more than 6,000 people who are making a genuine difference to communities, families, friends, relatives and more across the UK. We play a unique and special role in the NHS by helping people do something extraordinary- donate blood, blood products, organs, tissues, or stem cells to save someone in need. Our three core values are what set us apart. They guide and inspire everything we do. By being caring, expertly meeting the needs of our patients and our people, and accepting nothing less than the best quality, we can do extraordinary work and help our people to do something extraordinary in their career, too. Three small words, one big difference - Caring, Expert and Quality. Together we'll save and improve more lives than ever. You will join us on our journey to create an inclusive workplace and aim to reflect the diverse communities we work with, and we positively encourage applications from all sectors of the community.
Date posted
11 April 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
£24,625 to £25,674 a year
Contract
Fixed term
Duration
6 months
Working pattern
Part-time
Reference number
006243
Job locations
NHSBT - Manchester Centre
Manchester
United Kingdom
M13 9LL
Job description Job responsibilities
What we offer:
NHSBT promotes flexible working opportunities where the role will allow.
27 days annual leave (pro rata for part-time) plus Bank Holidays, increasing to 29 days after 5 years’ service and to 33 days after 10 years.
NHS pension scheme. The NHS Pension Scheme is a defined benefit scheme (not dependent on investment returns). Further details and outline of benefits can be found at: www.nhsbsa.nhs.uk/pensions
We’ve fostered a culture of continuous learning where colleagues are well-led, engaged, and encouraged to grow. We support you in reaching your full potential, both in your current role and future career. Our Thrive program embodies our commitment to learning and development, offering a wide range of activities to support your personal and professional growth. It’s open to everyone at NHSBT, ensuring you have the resources to succeed and shine in your role.
Person Specification Qualifications Essential
* Willingness to learn new skills as changes to software and processes are developed/implemented.
* NVQ 3 or equivalent qualification/experience.
* Demonstrates commitment to own continuous learning and development.
Experience Essential
* Standard Keyboard skills or equivalent qualification/experience.
* Effective written skills.
* Knowledge of standard office equipment.
* Proven experience of communicating effectively, using a variety of methods, including a professional telephone manner.
* Demonstrate knowledge of excellent Word Processing skills.
* Working knowledge of computer software packages e.g. Microsoft Office or similar.
Employer details
Employer name: NHS Blood and Transplant
Address: NHSBT - Manchester Centre
Manchester
United Kingdom
M13 9LL
Employer's website
https://www.nhsbt.nhs.uk/
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