Site support engineer

Job Description

IT Site Support Engineer

Our Role

As a Site Support Engineer, you will providetechnical support services across our UK sites.?In this role, you will facilitate new site deployments and mobilisations as well as offering general IT support. This particular role covers our sites across Bristol & the South West.

Key Responsibilities

Be responsible for the setup and maintenance of remote site networks as well as the documentation of those networks

Work closely with the service desk team and help by resolving and support issues whilst onsite at any of the remote offices

Liaise with the service desk to ensure that any support need is fulfilled whilst on the sites

Ensure that all hardware is configured and ready to deploy at sites in accordance with build specification and customer requirements

Ensure that all network devices are configured in accordance with best practice security requirements and Network Plus build specifications and pre-tested

Work as part of a team to achieve results on 1sttime fix whilst attending site

Help and support for all customers; taking time to ensure all customers needs are met and strive to exceed customers expectation levels through great service

Comply with all systems, procedures and processes; so that the company and customer information is accurate

Work in line with Service Level Agreements delivering the