As a Workshop Manager, you will be responsible for supporting our customers to deliver on their business promises. Your aim is to ensure we get their vehicle back on the road safely and in quick time. Accountable for day-to-day performance across all aspects of the workshop, you will develop a results-focused Vehicle Technician and workshop team that complies with the highest technical and quality standards, drive innovation and improvement to minimise vehicle downtime and, above all, deliver on our service commitment to customers.
If you are a proven Workshop Manager, Service Manager, Aftersales Manager, Workshop Controller, or Senior Vehicle Technician looking for the next step in your career, we would love to hear from you!
Key Responsibilities:
* At heart, you are a technical expert with a solid automotive workshop management background - your team values your expert technical knowledge, input, and guidance.
* You have a common-sense business approach - you know what makes a great workshop and how to maximise efficiencies and opportunities to produce outstanding results.
* Above all, you are a people person - you care about your team and understand that a one-size-fits-all approach is not always the best way to create a high-performing workshop team.
* You are a natural coach and love to share your knowledge with others - nothing gives you more job satisfaction than seeing a colleague you have supported doing well.
* You have a passion for customer service - you understand what is important to your customers and suppliers. If there is an issue, as Workshop Manager, you will know just how to solve it.
About Us:
We are the UK's leading vehicle rental specialists that you may not have heard of. Our branches cover the UK, Ireland, and Spain; our workshops maintain and repair our own fleet. Within the UK, we operate circa 49,000 Vans and 19,000 Cars, so there is a good variety of vehicles to work on. With over 60 branches nationwide, Northgate Vehicle Hire is the UK's go-to provider of light commercial vehicle rental solutions, partnering with some of the country's most well-known organisations. We have gained a reputation for being at the forefront of the LCV sector and for helping our customers when they need us most.
And we're also part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. Few other companies can match the support, development opportunities, and long-term security we offer. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.
Benefits:
* Fantastic bonus scheme
* 24 days annual leave rising to 26 with service (+ bank holidays) and an extra day's holiday to celebrate your birthday.
* Free life assurance
* Well-being services (incl. Colleague Assistance Programme, Health Cash Plan, Dental Plan & Travel Insurance).
* Exclusive employee vehicle-leasing schemes
* Pension & save-as-you-earn share scheme.
* Our Benefits App offers unlimited access to a vast range of retailer discounts and cashback deals (incl. Tesco, Asda, Curry's, and B&Q & Wickes, to name just a few).
* We're excited to have recently launched Wagestream for all our colleagues - a Financial Wellbeing app that gives you more control over your pay. Not only does it let you choose when to get paid, but it also lets you put money aside each month and, in addition, you can get discounts on your shopping, check what benefits you're eligible for, and can even put you in touch with a financial coach!
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