Work as part of a team within a dedicated speciality/patient group to ensure that all administrative functions for patients from the time of GP referral to the time of discharge are coordinated in line with specific care pathway instructions to facilitate the smooth running of the patients' journey. Where a patient has multiple specialist needs, assist the patient in coordinating their pathways to reduce multiple appointments across the Trust.
Main duties of the job
An exciting opportunity has arisen to work in the Cardiology service at Barnet Hospital, as a Clinical Pathway Navigator.
We are looking for a positive motivated person with an eye for detail to join our team.
The successful candidate is required to be able to demonstrate the Trust values, the responsibilities of the job description and person specification. In particular you should have:
* Previous experience of working with the public and/or patients in a healthcare environment
* Experience of interaction with all levels of staff
* Previous administrative and organisational experience
* Experience of managing and prioritising own workload and working to deadlines
* Experience of dealing with non-routine and complex problems
If you believe you meet the criteria of the person specification and would like to join the Royal Free at this time, we would be interested in receiving your application.
About us
The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6 million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17 million tests.
Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits to next level training, we make it easier to take your career to the top.
Job responsibilities
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
Person Specification
Royal Free World Class Values
* Demonstrable ability to meet the Trust Values
Education and professional qualifications
* RSA 2 or RSA 3 word processing/typing or equivalent experience
* Knowledge of medical terminology
* English and Maths at GCSE level or equivalent
* Diploma level qualification or equivalent experience
* Courses / further study attended to demonstrate evidence of personal development
Experience
* Previous experience of working with the public and/or patients in a healthcare environment
* Experience of interaction with all levels of staff
* Previous administrative and organisational experience
* Experience of dealing with non-routine and complex problems
* Experience of managing and prioritising own workload and working to deadlines
Others
* Teamwork and ability to develop strong collaborative working relationships within different teams and relevant administrative, clinical and management staff
* Ability to work without direct supervision
* Reliability - good timekeeping
* Ability to work flexibly to accommodate peaks and troughs of activity
Skills and aptitudes
* Excellent written and verbal communication skills
* Excellent organisational skills with meticulous attention to detail
* Excellent customer care practice, being polite, sympathetic, patient and diplomatic
* Knowledge of Cerner
* Knowledge of Cancer Pathway targets
* Awareness of National and Trust pathway targets (such as the 62 day target pathway)
* Ability to confidently interact and share knowledge with staff at all levels
* Proof of continuous learning and development
* Ability to learn and assimilate information quickly
* Ability to use databases
Personal qualities and attributes
* Ability to maintain excellent communication channels and good customer services
* Maintain a high level of professionalism in manner
* Ability to work under pressure and use own initiative to prioritise tasks
* Good interpersonal skills having a friendly and approachable manner
* Proactive, forward-thinking, quick problem-solving attitude
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£31,081 to £33,665 a year per Annum inclusive of HCAS
#J-18808-Ljbffr