Junior IT Support Analyst
This role will be providing IT help and technical support to Restaurants and Restaurant Support users including advice on procedural and usage issues, solving system problems (tills, computers, printers, application and network) and escalating issues to 3rd party suppliers as required.
This role is based in our Uxbridge office and the team operate on a hybrid model.
What you’ll be doing:
* Ensuring all calls are logged and classified accurately
* Ensuring our customers are kept informed of forecast resolution times and actions
* Administering network user accounts for system and application access
* Providing weekend technical support as required, according to the rota
* Set up and configuration of new/replacement hardware/software as required for Restaurants and Restaurant Support users
What you’ll need:
* No experience needed for this role, but we'd love for you to have a keen interest in a career within IT.
* Excellent time management skills
* Analytical / problem solving skills
* Flexibility and ability to travel for role – across UK
Who We Are:
Where those who love pizza can be their true self. Proud to be a Top 10 Sunday Times Best Places to Work 2023. We’ve been around since 1965, bringing pizza to the UK and have since grown to a multichannel, international brand. Our people are at the heart of our success and everything we do, we believe you should always be able to express yourself.
Our values and culture are made up of three key parts: use your head, show your heart and create a home. For us, this shows up as:
* Head - were customer centric, commercially driven and obsessed by performance in all we do
* Heart - we show our heart, are honest and vulnerable with our teams and lead everything through our people
* Home - we create a home, where everyone has a place at our marble table and you can truly express yourself everyday
Inclusivity and respect are at the heart of our business and are valued by our teams, customers, and suppliers. PizzaExpress and Milano is a place where everyone is welcome, and everyone belongs. That’s why we assess each application on the aptitude to do the job and nothing else.