Job Title: Professional and Technical Review Advisor
Location: Bracknell / Hybrid working
Department: Education
Working Hours: Full Time, 36 hours per week
Contract Type: Permanent
Salary: £27,861
About Us
Do you want to work for a global professional membership organisation where you will be able to see the tangible impact of your work on the world we all live in? If so, we could be the organisation for you. We are the Chartered Institute of Building (CIOB), and we are at the heart of a management career in construction.
We are the world's largest and most influential professional body for construction management and leadership, and our members work worldwide in the development, conservation and improvement of the built environment. Perhaps most importantly, we are tasked with promoting good practice within our industry to improve quality of life for every one of us.
About the Role
We’re looking for a Professional and Technical Review Advisor to provide the delivery of a high level of customer service to members and potential members applying for the chartered and technical membership.
Key Responsibilities will include:
* Co-ordinating an end-to-end professional review process, ensuring that an excellent level of customer service, support and guidance is always provided to our members, assessors and verifiers.
* Acting as a key point of contact for professional and technical review queries, providing support and advice on the criteria for professional review and individual members’ readiness to commence the process.
* Liaising with regional and international colleagues to ensure consistent advice is provided, following up enquiries and expressions of interest to encourage professional review applications and attending events and workshops to promote CIOB membership.
* Acting as a designated point of contact for assigned applicants; overseeing their application from beginning to end and ensuring a consistent, high-quality experience is delivered throughout.
* Reviewing applications against set criteria and advising potential members of any necessary changes to be made to their submission.
About You
The ideal candidate will have the following skills and experience:
* Be confident, well-mannered and able to deal with members and potential members at varying levels of seniority in person, in writing and over the phone.
* Be an organised individual who can work to targets and deadlines in a pressurised environment.
* Have excellent written and verbal communication skills, attention to detail and the ability to analyse written reports and applications.
* Have strong administration and IT skills, and some experience of working with a CRM.
* Previous experience of working in a membership environment would be of distinct advantage, however this is not essential.
Why Work For Us?
We can offer you the opportunity to make a real difference with the work you do, in a friendly, flexible and welcoming working environment, where we’re committed to your personal wellbeing and development within your role.
We’ll offer you a competitive salary and a fantastic range of benefits, which include:
* 25 days holiday (rising to 29 with service) plus bank holidays, a birthday day off and Christmas closure
* A private pension scheme with employer contributions, plus free pension advice with our benefit advisors
* Learning and development opportunities to support your career development
* Private medical insurance (includes Online GP and Wellbeing Assistance) and a Health Cash Plan (includes dental and optical cashback)
* Enhanced family-friendly policies
* Life Assurance
* Access to resources, tools and services to support your wellbeing including an employee assistance programme and mental health first aiders at work
* Volunteering policy
* Peer recognition scheme
* Disability committed employer and EDI committed - as reflected in our values and competency framework, it is our ethos to respect and value people’s differences, helping everyone achieve more at work as well as a good work-life balance.
We are proud to hold a Gold Investors in People Award – which shows our commitment to you as an employer.
How to apply?
If you would like any further information or to apply for this role, please submit a full CV and covering letter by email to hr@ciob.org.uk.
Please note that we may consider applications as they are submitted and therefore applicants are encouraged to apply as soon as possible to avoid any disappointment that may be caused by the vacancy closing sooner than advertised.
Job Types: Full-time, Permanent
Pay: £27,861.00 per year
Schedule:
* Monday to Friday
Application question(s):
* Do you live within a commutable distance to Bracknell?
Work authorisation:
* United Kingdom (required)
Work Location: Hybrid remote in Bracknell RG12 1WA
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