Fulham Pier Hotel London, England, United Kingdom
Schedule: Full-Time (4 Days On, 4 Days Off Rotation, Night Shifts)
About Us:
At Fulham Pier Hotel, nights aren't just about sleep. They’re about providing seamless service and security in a beautifully serene atmosphere. Our high-end boutique hotel offers 13 luxurious rooms, a fine dining restaurant, brasserie, health spa, exclusive members' club, and a stunning roof terrace overlooking the Thames.
As the Night Receptionist, you’ll be the trusted guardian of the hotel, delivering calm, professional service to guests who expect nothing but the best. Whether checking in a late arrival, assisting with a special request, or ensuring a peaceful night’s stay, you’ll be the face of the hotel when the rest of the world sleeps.
What You’ll Be Doing:
* Be the Night Guardian: Welcome late-night arrivals and assist guests with check-in and check-out during the quiet hours.
* Offer a Reassuring Presence: Ensure that all guests feel secure, comfortable, and cared for throughout the night.
* Create Magical First Impressions: Here, every guest and every detail truly matter.
* Handle Guest Requests: Whether it's room service, booking an early wake-up call, or recommending 24-hour services, you’ll be the go-to person.
* Coordinate Behind the Scenes: Communicate with overnight security and other departments to ensure everything runs like clockwork.
* Monitor Hotel Operations: Keep an eye on the hotel’s systems, ensuring that access control, security protocols, and safety standards are maintained.
* Keep Records Spotless: Finalize daily reports, update guest information, and ensure that any operational issues are documented for the day team.
* Problem Solve with Grace: From the occasional last-minute room change to dealing with unexpected requests, you’ll handle it all with professionalism and calm.
What You’ll Bring:
* Night Owl Energy: You thrive during the quiet hours, maintaining a calm, friendly presence and high energy throughout the shift.
* Experience Preferred: Previous hotel or night reception experience is ideal but not essential. What matters most is your reliability and professionalism.
* Customer Service Focus: Guests remember you for your warm smile and your ability to make even the smallest moments special.
* Attention to Detail: You keep things running smoothly and leave no stone unturned when it comes to guest needs, safety, and record-keeping.
Why You’ll Love Working With Us:
* Work Life Balance: A 4-on, 4-off rotation gives you the opportunity to recharge and enjoy life outside of work.
* Supportive Environment: We believe in teamwork and camaraderie. You’ll never feel alone, even on a night shift.
* Opportunities for Growth: With our expanding brand, there are plenty of chances to develop your skills and progress in your hospitality career.
* Unique Setting: Work at a luxurious hotel that’s part of Fulham’s iconic football stadium, a location like no other!
Seniority level
Entry level
Employment type
Full-time
Job function
Administrative
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