Summary
Harvey Norman is looking for an HR Apprentice to join our retail team. You will gain hands-on experience in various aspects of human resources, including recruitment, employee relations, training, performance management, and compliance with HR policies and procedures.
Annual wage
£12,480 a year
Automatic pay increase after one year on programme for 19+ year olds
Training course
HR support (level 3)
Hours
Monday to Friday, 8:30am - 5.00pm, with a 1 hour lunch break.
37 hours 30 minutes a week
Possible start date
Friday 28 February
Duration
1 year 8 months
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
* Assist with recruitment activities, including job postings, candidate screening, and interview coordination.
* Help onboard new employees, ensuring they have a smooth and welcoming experience.
* Maintain and update employee records and HR databases.
* Provide support in training and development programs, including scheduling and tracking attendance.
* Assist with payroll and benefits administration, ensuring accuracy and timeliness.
* Help with employee engagement activities and ensure a positive employee experience.
* Support the HR team in managing employee relations and resolving workplace issues.
* Assist with compliance checks, including adherence to health and safety regulations and labour laws.
* Participate in performance management processes and support managers with performance reviews.
* Assist with the preparation of HR reports and documentation.
Key Requirements:
* A genuine interest in pursuing a career in Human Resources within the retail industry.
* Strong communication and interpersonal skills.
* Ability to maintain confidentiality and handle sensitive information.
* Excellent organizational skills and attention to detail.
* Proactive, enthusiastic, and eager to learn.
* Ability to work effectively both independently and as part of a team.
* Basic knowledge of HR practices is advantageous but not essential.
* Previous experience in retail or customer service is a plus.
* A positive attitude and strong work ethic.
Qualifications:
* Enrolled or intending to enrol in a relevant HR qualification (such as a Certificate IV in Human Resources or similar).
* Previous experience in retail or HR-related roles is desirable but not essential.
Where you’ll work
62A Gracechurch Shopping Centre, The Parade
Sutton Coldfield
West Midlands
B72 1PD
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
LET ME PLAY LIMITED
Your training course
HR support (level 3)
Equal to A level
Course contents
* Service Delivery: Delivers excellent customer service on a range of HR queries and requirements, providing solutions, advice and support primarily to managers. Builds managers’ expertise in HR matters, improving their ability to handle repeated situations themselves where appropriate. Uses agreed systems and processes to deliver service to customers. Takes the initiative to meet agreed individual and team KPIs in line with company policy, values, standards. Plans and organises their work, often without direct supervision, to meet commitments and KPIs.
* Problem Solving: Uses sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions. Takes ownership through to resolution, escalating complex situations as appropriate.
* Communication & Interpersonal: Deals effectively with customers/colleagues, using sound interpersonal skills and communicating well through a range of media eg phone, face to face, email, internet. Adapts their style to their audience. Builds trust and sound relationships with customers. Handles conflict and sensitive HR situations professionally and confidentially.
* Teamwork: Consistently supports colleagues /collaborates within the team and HR to achieve results. Builds/maintains strong working relationships with others in the team and across HR where necessary.
* Process Improvement: Identifies opportunities to improve HR performance and service; acts on them within the authority of their role. Supports implementation of HR changes/projects with the business.
* Managing HR Information: Maintains required HR records as part of services delivered. Prepares reports and management information from HR data, with interpretation as required.
* Personal Development: Keeps up to date with business changes and HR legal/policy/process changes relevant to their role. Seeks feedback and acts on it to improve their performance and overall capability.
Your training plan
* The successful candidate will obtain a Level 3 HR
* Support Apprenticeship standard qualification
More training information
Each apprentice will have their own dedicated tutor who will conduct monthly remote tutorials and reviews, providing continuous support throughout the apprenticeship program. Depending on the apprentice’s needs, the frequency of these sessions may vary.
Requirements
Essential qualifications
GCSE in:
* English (grade Grade 4)
* Maths (grade Grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Problem solving skills
* Presentation skills
* Administrative skills
* Number skills
* Team working
* Initiative
Other requirements
Pre-employment checks. Please be aware that upon a successful offer of employment the company completes digitalised right-to-work checks and DBS applications via an external provider - 'Matrix Screening'. The company also completes an internal online social media search, in line with Keeping Children Safe in Education guidance.