Technical Customer Support Team Leader We’re Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are, and whatever you do online. So we’re on a mission to provide just that—lightning-fast, reliable broadband that reaches the places other providers leave behind. Our mission relies on a team full of inspiring people, and we’re looking for a Technical Customer Support Team Leader with a strong background in broadband, networking, or telecommunications to help us deliver exceptional customer service and technical support. Could that be you? If leading a team to provide outstanding technical support gets you out of bed in the morning, and ensuring seamless connectivity for customers puts a smile on your face, then we would love to find out more about you. This role operates on a rota covering 7 days per week, between 8 am and 8 pm, once training is completed. Here's why you will love this role - Lead and develop a team of technical support advisors - Make a real impact by championing customer needs across the business - Work in a fast-paced environment where no two days are the same - Collaborate with engineering, operations, and product teams to enhance service quality - Be part of a company that values innovation and customer satisfaction Here's why you will be great at this role - Strong leadership skills with experience managing a technical support team - Excellent communication and coaching abilities to drive team performance - Proficiency in troubleshooting broadband, VOIP, and Wi-Fi-related issues - Ability to manage escalated technical issues and ensure effective resolution - Passionate about delivering exceptional customer experiences and driving improvements The benefits… - Pension – 5% employer / 5% employee contribution. - WPA Health Scheme – Can claim back prescription, GP and optician charges, therapy allowance, private outpatient consultations, NHS parking claim back, EAP, 24/7 remote GP service, member discounts. - 25 days annual leave bank holidays, your birthday, house move and wedding day off. - High Street Shopping Discount Scheme - Holidays, food and drink, insurance, sport, tech, high street, Ikea, M&S, cinema etc. - Free Parking on site. - Regular ‘Lunch & Learns’ and company wide ‘Elevenses’ meets to discuss company direction. - Social Events – Summer and Christmas parties etc. - Thank Q Awards – Monthly £50 winner, yearly £500 winner. … and more. Please note: Unfortunately, we can’t offer visa sponsorship. LI-Onsite CustomerSupport TechCustomerSupport FirstLineSupport