We have an exciting IT Support Officer role working for a central Bristol based company. The role The IT Support Officer is responsible for managing the Service Desk and triaging incidents to first level support, applying workarounds and escalating problems. The role is also the main communications point for the department with users and responsible for purchasing, configuring, operating and maintaining hardware and software and related company infrastructure. You will be part of an international team, supporting all of the company’s offices and cloud infrastructure. You would participate in technical research and development to continue innovation across the infrastructure also ensuring that system hardware, operating systems, software systems and related procedures foster staff enablement and organisational values. Responsibilities will include: Creating, updating and responding to Service Desk tickets. Distributing, escalating and owning the service desk tickets to make sure service standard is maintained. Performing system monitoring, verifying the integrity and availability of all hardware, server resources, systems, and key processes, reviewing system and application logs and verifying completion of scheduled jobs, such as backups, when needed. Creating, changing and deleting user accounts per request. Providing support to internal users across the company’s development platforms; investigating and troubleshooting issues as needed. Repairing and recovering from hardware or software failures; coordinating and communicating with impacted users. Populating and maintaining the existing knowledge bases and quality documentation as per policies. Skills and Qualifications 3 years technical support experience Industrial certification with Microsoft, Cisco, Linux or similar industries A diploma in IT or equivalent certification Knowledge of and experience in virtualisation technologies such as Hyper-V and Azure cloud infrastructure ITIL certification would be an advantage Administration of MS Office 365, Azure and SharePoint will be considered an asset Equal strength and interest in technology and customer service Strong written and verbal communication skills Perseverance when faced with challenging tasks Ability to work autonomously Organisation, prioritisation, ability to multi-task and excellent problem-solving and analytical skills The Salary c£30,000 (£28,000 to £34,000 DOE) plus 25 days holiday, pension, life assurance, healthcare scheme, hours of work 9am -5.30pm Location Central Bristol, hybrid working minimum of two days a week, quarterly travel to the London office (one day) based in the Shard.