These jobs were popular with other job seekers
£25,000 per annum with hybrid working and great benefits
Sorry, the listing that you're looking for is expired. Please use our search box to find other interesting job offers.
About The Role
CUSTOMER SERVICES - IT’S A PEOPLE THING
Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes, there’s a place in our Customer Service team for you.
It’s not about what you know. It’s who you are. As a Customer Service Administrator, you’ll be doing one of the most important jobs in our business: looking after our customers. This involves building relationships, understanding their needs, and helping them do it better.
In this role, you'll be responsible for delivering excellent service while using your product knowledge to maximize upselling opportunities. Your day will include communicating with customers via phone, email, and website requests, managing orders from inquiry to post-hire feedback, and maintaining ownership of the customer journey.
This is a fantastic opportunity for individuals from a customer service background, ideally with industry experience, who want to see the impact of their work in a hands-on, operational environment.
What we offer: You’ll join a successful FTSE100 company, the UK’s largest equipment rental provider, with a flexible rewards package including generous holiday allowance, life assurance, retail discounts, recognition awards, and a great pension scheme.
About You
We will provide you with everything you need for success and support your career development. To succeed as a Hire Controller, you should have:
* Proven experience in a customer service role, handling inbound inquiries and transactions
* Experience in the hire or construction industry is advantageous but not essential
* Strong product knowledge and eagerness to learn about our offerings
* Exceptional communication, negotiation, and relationship-building skills
* Ability to make decisions independently within company policies
* A collaborative team approach
* Flexibility and adaptability in a fast-paced environment
* A commitment to continuous improvement
* Good computer literacy, especially in MS Office, and willingness to learn new IT systems
About Us
Sunbelt Rentals is a leader in equipment rentals across the UK, Ireland, US, and Canada, serving various sectors including construction, industrial, and events. We value our people and are committed to diversity, inclusion, and employee wellbeing, including mental health initiatives and support services.
#J-18808-Ljbffr