About the Role and our Ideal Candidate Sutton Housing Partnership are responsible for the day to day management of approximately 6,000 council tenants and 1,500 leaseholders. We have been established since 2006 and we aim to bring investment and improvements to homes across the borough. Due to a reorganisation, an excellent opportunity has arisen for Customer Experience specialists. You will be passionate about customer service and able to demonstrate and work towards our HOME values, whilst putting our residents at the heart of everything you do. This is an exciting opportunity to learn and be part of a team that ensures services for our residents are delivered within timescale, and that both quality and a great customer experience is provided both internally and externally. About You The role requires an agile team member who can operate within a fast paced environment, see the golden thread and liaise with residents, the council, and both internal and external stakeholders to deliver positive outcomes and ensure a good experience for our customers. You will need to ensure decisions and outcomes are provided in a timely manner to maintain the housing and repair services operation. Along with using data insight to chase or challenge for maximum service delivery. Please apply if you have the following or transferrable skills that support:- Experience in delivering a high-quality customer service across multiple channels Manage residents' expectations firmly and respectfully and able to deal with enquiries with sensitivity and empathy A commitment to recognising equality, diversity and inclusion We are looking to fill three permanent vacancies within our team, which is at the heart of Sutton Housing Partnership and is responsible for providing administrative, repairs and reception services on behalf of our organisation. Before applying please refer to the job description and ensure you meet the essential criteria. You will then need to complete the online application and add a supporting statement addressing how you meet the essential criteria outlined in the job description, as short listing will be based on this. For more details about the role please contact Sharon Wright 020 8915 2000 Our offer Colleagues at SHP take pride in delivering on our priorities and find working with us hugely rewarding. In turn, we strive to reward our colleagues fairly and roles are regularly reviewed to ensure pay reflects the responsibilities of the individual in line with our seven pay bands. Colleagues are encouraged to work flexibly, a good work-life balance is key for us and our key benefits are: Membership of the Local Government Pension Scheme - a career average scheme where employees contribute between 5.5% and 12% but more importantly we as the employer make a generous contribution. Annual leave of either 26 or 33 days per year plus paid time off on bank holidays. Simply Health Cash Plan which allows colleagues to claim cashback on dental, optical, consultations and scans. Confidential support from a 24/7 Employee Assistance Programme. Application process Before applying please refer to the job profile and ensure you meet the essential criteria. You will then need to complete the online application form, adding a supporting statement addressing how you meet the criteria outlined in the job profile. Sutton Housing Partnership is an accredited Disability Confident Employer. We are signed up to the government's Disability Confident scheme and have been recognised as a Disability Confident Employer since 2017. We guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role and ensure that our recruitment and selection process is inclusive and accessible. Job Profile Customer Experience Specialist Job Description 1.0 080324.pdf - 85KB Opens in a new window