As part of the Communications and Marketing SMT, you will have accountability for designing and delivering a brand strategy to promote our organisation externally among key stakeholders. You will develop a series of metrics to measure the outcomes of this strategy. You will be responsible for aligning our key publications including our business strategy with our corporate brand and tone of voice, as well as developing a communications strategy to promote them externally with target audiences, including media and stakeholders. You will be responsible for how these are portrayed outside the organisation, and you will need to manage any associated issues which could negatively impact the reputation of the NHSBSA. You will also provide expert advice to the organisation on brand, ensuring our identity is correctly used internally and externally. You will work collaboratively with our People team to further develop our employee value proposition (EVP) and create guidance for weaving the EVP into our corporate brand and using it when appropriate. You will lead on the EVP on behalf of the wider Communications and Marketing team, which will include working with our Talent Acquisition team to develop recruitment marketing campaigns for specific areas of the business when required, working collaboratively with our wider team to embed the EVP within the NHSBSA, bringing our colleague experience to life, communicating our benefits and opportunities. You will work with senior managers and stakeholders to proactively identify external opportunities e.g. conference speaking, exhibiting at events, award entries, case studies etc as part of the overall strategy to promote the NHSBSA and enhance its reputation, manage the end-to-end process and evaluate activity in line with Government Communications Service (GCS) best practice. As part of this you will take a strategic approach and advise what activities will most enhance the reputation of the NHSBSA. You will need to manage the expectations of senior managers and in some cases persuade them to accept why we are taking this approach. You will need to lead your team through ambiguity at times and manage competing priorities which can change frequently. You will need to manage the expectations of both senior managers and key stakeholders in this so you will need to have experience of dealing with high pressure situations. You will be responsible for providing regular reports to the Communications and Marketing SMT and support quarterly updates which are presented to the Leadership team. 1. Developing and maintaining excellent working relationships with the wider Communications and Marketing team, and Senior Managers at the NHSBSA. 2. Developing, implementing and evaluating a brand strategy and approach for the NHSBSA in collaboration with the broader team. This will be agreed with the Executive Director of People and Corporate Services, Head of Communications and Marketing and Department of Health and Social Care (DHSC). 3. Protecting and promoting the NHSBSA identity, providing guidance to the organisation on its use and developing and implementing a strategy for its misuse. 4. Leading the EVP project from the Communications and Marketing team perspective and developing guidance weaving the EVP in where appropriate as part of the corporate brand. 5. Working closely with the People team, internal communications and engagement team and digital and social media team to embed the EVP, ensuring appropriate use of brand and narrative as well as bringing the colleague experience to life. Quality assuring press releases, media responses and collateral within your corporate area to ensure appropriate tone of voice and that the wider NHSBSA narrative and key messages are reflected where appropriate. 6. Dealing with highly complex and sensitive information where you will need to influence and persuade senior managers to take an appropriate communications approach. 7. Working closely with the Digital and Social Media team to understand sentiment and perception of the NHSBSA on social media, understanding the customer perspective and working closely with the Business Innovation and Customer Experience team to provide a holistic picture of the customer journey. 8. Acting as a senior business partner to the Strategy, Performance Business Development and Growth directorate, representing the wider team and developing a communications strategy in support of the customer goal and area of focus outlined in the business strategy. 9. Identifying and advising on appropriate awards opportunities for the organisation, and quality assuring entries. 10. Writing, editing, proofreading and co-ordinating complex internal and external publications for example the NHSBSA annual report and accounts, case studies and marketing collateral to ensure the NHSBSAs narrative and tone is reflected. 11. Reviewing and updating corporate collateral annually to ensure messages are reflective of the service offer and carry the NHSBSA tone and narrative. 12. Budget management to ensure any paid for activity delivers value for money and is in line with DHSC spend controls. 13. Keeping up to date with communications trends and techniques with a commitment to sharing and embedding best practice. 14. Ensuring your teams communications activity uses data and insight to understand what our customers need, how they behave, how we can change behaviour and to evaluate our work. 15. Working with the wider Communications and Marketing team to develop a communications forward plan to map out activity. 16. Managing the commissioning process for external design work, photography or video to ensure high quality and best value for money. 17. Working closely with the Media and Campaigns Officers to create a suite of case studies and position these within targeted media and specialist publications to showcase the work of the NHSBSA. 18. Providing inspiring leadership and develop professional capability and expertise within the team, driving continuous improvement by empowering, motivating and inspiring the team to deliver timely results, systematically reviewing progress and team performance. 19. Deputising for the Head of Communications and Marketing when required.