Energist is the leading global provider of Nitrogen Plasma Technology to the Medical Aesthetic sector. We design, manufacture, and distribute our unique NeoGen Plasma Skin Regeneration medical device directly to practitioners in the UK and Ireland, and to distributors around the globe. Our factory and headquarters are based in Swansea. We are recruiting a full-time Sales Support Executive to join our team in Swansea. This is a pivotal role for the organisation, providing an opportunity to excel within a dynamic, engaged, and ambitious team.
The role reports to the President, who is accountable for the Sales, Marketing, Clinical and Customer Service functions. This is an exceptional opportunity for a highly organised and initiative-taking individual to support the President, by managing administrative activities and supporting key processes within customer service, business development and distribution management, and business projects. The successful candidate will play a pivotal role in communicating and collaborating with all functions to achieve company objectives and will be responsible for helping the team to progress agreed actions or tasks with customers or internal departments, quickly and effectively. This role offers the chance to engage with various teams and projects and make a significant contribution to the success of the organisation.
Travel arrangements.
Obtain and aggregate monthly consumable and system order forecasts from Sales team and distributors.
Provide monthly manufacturing demand to Production and Commercial teams.
Provide sales support to rapidly solve problems, optimise distributor sales revenue and achieve customer satisfaction.
Co-ordinate Quarterly Performance Reviews (QPR) with distributors, capturing minutes and actions, following up on actions, drawing attention to non-performance, regulatory and support requirements.
Co-ordinate regular distributor communications in collaboration with internal departments to help increase system and nozzle sales.
Capturing and sharing useful marketing, clinical and technical information to help Energist and distributors be more effective at selling and using NeoGen globally.
Business Projects:
Support/manage business projects as required.
Maintain a project tracking and filing system for real-time updates.
Occasional travel outside the office may be required, e.g. to customer premises. It is desirable that the employee has the use of a car and a full driving licence, but this is not mandatory.
It is not anticipated that foreign travel, or anything other than an occasional overnight stay in the UK will be required, therefore a passport is not an essential requirement.
3 years' experience working for a UK manufacturer who distributes their energy/medical devices globally (essential).
~+3 years' experience working within a customer services, sales administration, sales support, or client-facing environment (essential).
~+Proficient in Office 365 Outlook, Excel, Word, and PowerPoint (essential).
Excellent organisational, planning, and attention-to-detail.
Enthusiasm for medical aesthetics and/or sales.
Competitive salary range depending on experience, circa £35,000.
~ Annual discretionary bonus up to 15% of salary.
~ Full-time role.
~ Monday to Friday working, 1pm finish on a Friday.
~25 days holiday, plus bank holidays.
~ Contributory workplace pension plan.
~ Life Assurance cover.