Job Role: IT Field Engineer Location: Cleethorpes Salary: £25,000 Contract: Full-time, permanent Verus Recruitment is delighted to be working with an MSP who is looking for an IT technician to join their team to work closely with their clients. You’ll play the main role in providing top-tier IT support to education providers within the area. This is a perfect opportunity for anyone who has a couple of years of experience within IT and wants to broaden their knowledge or someone who is looking to get their foot in the door within the IT industry. Key Role and Responsibilities: Evaluate incoming incidents and prioritize tasks based on timelines and procedures. Maintain accurate records in the incident monitoring system, ensuring consistent feedback to end users on fault and change progress. Investigate technical issues in support calls and escalate to the local technical team when needed. Manage spare IT stock, warranties, and software licenses following the asset register. Replace hardware within specified timescales to uphold service availability for malfunctioning devices. Coordinate equipment repairs under warranty terms for specific hardware. Qualifications/Experience: 1-2 years of IT work experience Solid understanding of PC's, Office 365, Active Directory, etc. Enthusiastic about developing technical skills Excellent communication and interpersonal skills Self-motivated with a passion for problem-solving Computer-based certification, such as CompTIA Network, Security, Server, or similar Must possess a valid and clean driving license Willingness to undergo a DBS check What’s on Offer: Generous holidays plus your birthday off Funding of personal certification to further your career Own personal and development plan Be part of a great team with a fantastic company culture Regular social events 24/7 Employee Assistance Programme For more information, please contact our Sheffield Team on (phone number removed) Verus Recruitment Partners are acting as a Recruitment Agency in relation to this vacancy and is an Equal Opportunities Employer Keywords: 1st Line, Engineer, Service Desk, Leeds, Sheffield, West Yorkshire, South Yorkshire, IT Engineer, 2nd Line, IT Engineer, Service Desk Engineer, MSP, Managed Service Provider, Education