Job summary An opportunity has arisen for a permanent full-time/part time Receptionist to join our busy Practice team based at Greenfields Medical Practice. We are looking for an enthusiastic and conscientious team player preferably who has previous experience working in a General Practice. Main duties of the job Main Job Tasks and Responsibilities greet patients register patients according to established protocols assist patients to complete all necessary forms anddocumentation ensure patient information is accurate inform patients of medical office procedures and policy maintain and manage patient records move patients through appointments as scheduled answer incoming calls and deal with inquiries transfer calls as required schedule patient appointments report statistics as required ensure external medical reports are correctly cascadeddown as required by medical professionals respond and comply to requests for information, while ensuring patientconfidentiality is upheld deal with incoming and outgoing post complete other clerical duties as assigned About us Greenfields Medical Practice is a very well established, busy, friendly, supportive and caring practice based in purpose built premises The staff at the practice comprises of 2 GP Partners, 3 GP locums, 2 ANPs who are supported by a Practice Manager, Business Manager ,2 Practice Nurses, 2 HCAs and a team of medical receptionists, administrators and secretaries. We also have the support from the wider PCN team including a Clinical Pharmacist, Pharmacy Technician, Social Prescriber, FCP Physiotherapist & Mental Health Practitioners. Date posted 03 December 2024 Pay scheme Other Salary Depending on experience Contract Permanent Working pattern Full-time, Part-time Reference number A4604-24-0007 Job locations 12 Terrace Street Hyson Green Nottingham NG7 6ER Job description Job responsibilities Duties and Responsibilities Telephone Duties Making appointments Taking requests for prescriptions Giving out results Home visit requests Deal with general enquiries and complaints Reception Duties Register new patients and temporary residents Greet and direct patients and visitors Making appointments Handing out prescriptions Ensure outstanding queries are explained and handed over to next shift, as necessary Respond to needs of doctors and nurses during surgery Deal with general enquiries and complaints Filing Pulling Lloyd George envelopes when requested by doctors Prescriptions Dealing with requests for repeat prescriptions Raising prescriptions as per Practice protocols Dealing with queries relating to repeat prescriptions General Input and extract information from Practice computer system Observe health and safety guidelines at all times General housekeeping (e.g. keeping reception and waiting areas tidy) Any other reasonable duties as necessary Job description Job responsibilities Duties and Responsibilities Telephone Duties Making appointments Taking requests for prescriptions Giving out results Home visit requests Deal with general enquiries and complaints Reception Duties Register new patients and temporary residents Greet and direct patients and visitors Making appointments Handing out prescriptions Ensure outstanding queries are explained and handed over to next shift, as necessary Respond to needs of doctors and nurses during surgery Deal with general enquiries and complaints Filing Pulling Lloyd George envelopes when requested by doctors Prescriptions Dealing with requests for repeat prescriptions Raising prescriptions as per Practice protocols Dealing with queries relating to repeat prescriptions General Input and extract information from Practice computer system Observe health and safety guidelines at all times General housekeeping (e.g. keeping reception and waiting areas tidy) Any other reasonable duties as necessary Person Specification Qualifications Essential Good standard of general education GCSE Mathematics C or above GCSE English C or above Desirable AMSPAR Receptionist certificate NVQII in Customer Care Experience Essential Experience of working with the general public Desirable Experience of reception work Experience of working within General Practice Knowledge Essential Good interpersonal and communication skills Desirable Basic IT skills Person Specification Qualifications Essential Good standard of general education GCSE Mathematics C or above GCSE English C or above Desirable AMSPAR Receptionist certificate NVQII in Customer Care Experience Essential Experience of working with the general public Desirable Experience of reception work Experience of working within General Practice Knowledge Essential Good interpersonal and communication skills Desirable Basic IT skills Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Greenfields Medical Practice Address 12 Terrace Street Hyson Green Nottingham NG7 6ER Employer's website https://www.omsharma.co.uk/ (Opens in a new tab)