Eden Scott’s client, a leading firm in Edinburgh, is looking for an experienced Senior Operation Manager to join their Client Onboarding & Customer Due Diligence (CDD & EDD) Operations department. This is an exciting opportunity to make a significant impact within a forward-thinking organisation that values innovation, client-centric solutions, and continuous improvement.
As the Senior Manager, you'll lead and inspire a talented team to ensure seamless and secure onboarding experiences while overseeing critical aspects of Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD). You will play an integral role in maintaining compliance with industry regulations, driving operational excellence, and building long-lasting relationships with clients.
Key Responsibilities:
* Oversee a high-performing team, ensuring the effective execution of onboarding processes and both CDD & EDD procedures.
* : Develop and implement strategies to streamline processes, ensuring an efficient and compliant client onboarding experience.
* Work closely with cross-functional teams to maintain seamless client interactions and support organizational goals.
* Stay abreast of industry regulations and ensure the team adheres to the highest compliance standards in CDD, EDD, and onboarding.
* Set and monitor team performance and efficiency metrics, motivating the team to exceed targets and deliver exceptional service.
Person Specification:
* Proven experience in managing a team within an operations environment, with expertise in onboarding, CDD & EDD processes in the financial industry.
* Strong leadership skills with a focus on driving performance, process improvements, and team development.
* Excellent communication and interpersonal abilities to engage effectively with both internal and external stakeholders.
* A results-oriented mindset, with a demonstrated ability to streamline processes and enhance operational efficiency.
What our client is offering
* Competitive compensation package and benefits
* A dynamic, client-focused culture that values innovation and continuous improvement
* Opportunities for career growth and professional development
* A supportive, inclusive environment that fosters collaboration and teamwork
Please only apply in you stay in Scotland and have the above experience
If you're looking to take your career to the next level in a thriving, progressive organisation, this could be the perfect fit for you. Apply today to join a leading company in Edinburgh committed to shaping the future of client onboarding and due diligence operations.
To discuss this opportunity in more detail, please contact Karen Kerr at Eden Scott on 0131 550 1129 or email karen.kerr@edenscott.com.
Eden Scott operates as an employment agency for permanent positions and as an employment business for temporary roles. If this opportunity doesn’t quite match your experience, don’t hesitate to get in touch—we're always looking to connect with top talent in financial services.