Facilitate the movement of freight from arrival on site to customer delivery, in accordance with organizational policy and procedure. Manage the necessary documentation relating to product distribution. Ensure systems are maintained and information is stored correctly. Liaise with the Warehouse team to ensure the swift movement of freight through the facility. Responsibilities Prepare collection and delivery notes in accordance with daily arrivals and distribution lists. Proactively identify and resolve any shipment-related issues such as delays, damages or customs clearance challenges. Resolve customer queries and serve collecting drivers with tickets upon arrival. Any other duties commensurate with the position as and when required. What we are looking for Previous experience in warehousing/logistics Proven experience as dispatcher or similar position Ability to demonstrate strong communication and interpersonal skills - collaborating with colleagues in various departments, such as Warehouse, Customer Service and Operations is key within this role Attention to detail and strong organizational abilities - challenges can often be encountered in relation to quality issues, transportation delays or documentation discrepancies Able to work a flexible schedule in line with needs of the business Proficiency in relevant computer software and applications, previous experience of SAP would be an advantage Good problem-solving skills - ability to identify problems and find solutions swiftly Ability to work under pressure and to meet tight deadlines Being resilient and able to handle a level of stress for job performance