Join Our Team as a Junior Business Systems Support Analyst
Location: Aberdeen
About The Client
As part of their continued growth, our client is seeking a driven and focused individual to join our IT team as a Junior Business Systems Support Analyst. This role is based at our Head Office in Aberdeen, with the opportunity to support our global divisions worldwide.
Role Overview
In this role, you will primarily provide 1st line support for the business systems used within our Head Office. You will also be part of the group IT Team, supporting all divisions. The emphasis will be on our main business ERP system, Microsoft Dynamics GP, and its supporting applications. Experience with this system or a similar application is preferred. Technical knowledge of Microsoft applications and suites such as MS365, MS Server 2016/2022, and MS Windows 10/11 Pro would be an advantage.
Key Responsibilities
1. Provide first line support to all users, requiring excellent people skills and strong troubleshooting abilities.
2. Document user requirements accurately to liaise effectively with 2nd line support and 3rd party suppliers for application issues or bespoke customization.
3. Manage installation and upgrades of applications.
4. Provide end user training.
5. Work independently as well as part of a team.
6. Maintain a flexible approach to working hours to support our remote office locations and the demands of the business.
Key Skills and Experience
1. Good level of experience with Windows 10/11 Operating Systems and understanding of application infrastructure.
2. Proficient in all MS365 Entra and Microsoft Office applications, specifically Microsoft Excel.
3. Some experience in report writing and design.
4. Experience in end user support using a helpdesk system and communicating resolutions in a timely manner.
Why Join Us?
1. Be part of a dynamic and growing company.
2. Work in a supportive and collaborative environment.
3. Gain experience in a global IT team with diverse responsibilities.
If you are passionate about IT support and eager to grow your career, we would love to hear from you! Send a copy of your CV.
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