Job summary The ICT department are looking to recruit into the position of ICT Project Support Officer. The ICT Project Support Officer is a vital role within our organisation. The main purpose of the role is to provide comprehensive, high-quality project and administrative support to the ICT Programme Management Office. The role is an ideal gateway for embarking on a journey with endless opportunities and carries a progression path into other positions with higher levels of responsibility. Interview Date 19/20th November 2024 Derbyshire Support and Facilities Services Limited currently do not offer a Certificate of Sponsorship, any applications which require sponsorship will not be considered Main duties of the job To assist the project team in the implementation of new systems to obtain maximum benefits from investments made by the Trust, conforming to local project methodologies and DSFS standards. To directly support the project team with general administrative duties by creating and maintaining project documentation ensuring consistency and standardisation is provided To act as first point of contact for queries for projects with Trust staff, external suppliers, and any other bodies and manage the team's generic email inbox. To provide secretarial support as required, supporting the running of project meetings, taking notes and transcribing these into minutes; ensuring action points are noted and the necessary arrangements are made to respond to them in a timely manner. To manage communications with project stakeholders where the message is constantly changing, and the ability to relay technical information in its simplest terms To support other members of the team with diary management and business Produce high-quality word-processed documents and reports as required using a range of MS Office products. To assist with the testing and implementation of new systems including the creation of test scripts and standard operating documentation as directed. To provide initial support of systems, eg: initial access control, issue resolution, change control and all routine processes to ensure systems have maximum availability and maintain About us Derbyshire Support and Facilities Services Ltd. (DSFS) is a subsidiary company that's 100% owned by Chesterfield Royal Hospital NHS Foundation Trust. DSFS has just over 900 staff across Soft and Hard Facilities Services, and our corporate services including, ICT, Patient Records, Switchboard, Procurement, Finance and Clinical Engineering. Very much part of the 'Chesterfield Royal family', DSFS builds on solid NHS foundations to offer a more commercial approach that's dynamic, flexible, and proactive. DSFS are proud to be striving to achieve a truly diverse and inclusive flexible workforce by valuing and welcoming everyone's abilities, uniqueness, and individuality. All our colleagues have the right to and should be able to feel 100% themselves at work; we believe that all our people add to and should improve our culture and not just fit in with it. By embracing our diverse backgrounds and differences our culture becomes richer and makes us stronger together. Derbyshire Support and Facilities Services Limited currently do not offer a Certificate of Sponsorship, any applications which require sponsorship will not be considered https://dsfs-ltd.co.uk/working-for-dsfs Date posted 01 November 2024 Pay scheme Other Salary £25,706 to £28,167 a year pro rata per anum Contract Permanent Working pattern Full-time Reference number 166-DSFS-6759189 Job locations Chesterfield Royal Hospital / DSFS Holmewood Offices Calow Chesterfield S44 5BL Job description Job responsibilities For details of this exciting role please take a look at the job description and person specification attached to this vacancy. Job description Job responsibilities For details of this exciting role please take a look at the job description and person specification attached to this vacancy. Person Specification Qualifications Essential Educated to O-level/GCSE standard (preferably at least in English and Math's or equivalent Must be willing to participate in any relevant training identified to develop skills required to carry out duties4 Desirable PRINCE2 Practitioner or equivalent evidence of experience Software Testing qualification Educated to Diploma level or equivalent experience (preferably in a computing/IT, Project/Business Management or Health related discipline) Experience Essential Experience of providing high quality project, service, or administrative support Ability to draft and update documentation e.g., guides and procedures. Experience in a secretarial/administrative position Experience in using Microsoft Office applications Desirable Experience of supporting a successful system implementation NHS Experience Experience of working within a Programme/Project Structure Previous management / administration of a Health Information Systems Experience of working with organisational change Experience of software testing and/ or facilitation of user acceptance testing Knowledge and Skills Essential Good interpersonal / communication skills and the ability to explain technical information to a non- technical audience. Analytical approach to problem solving. Desire to learn new skills. Excellent planning and organisational skills High level of computer literacy Desirable Understanding of project management processes and documentation Ability to analyse and report on trends and give specialist advice on findings. Stakeholder management Risk management Supplier liaison skills Personal Attributes Essential Team worker with the ability to work on own initiative. Ability to cope under pressure, prioritise own workload and meet challenging deadlines. Willingness to be flexible in approach and attitude. Positive attitude to dealing with change; flexible and adaptable, willing to change and accept change Desirable Able to communicate with all levels of staff including senior clinicians. Person Specification Qualifications Essential Educated to O-level/GCSE standard (preferably at least in English and Math's or equivalent Must be willing to participate in any relevant training identified to develop skills required to carry out duties4 Desirable PRINCE2 Practitioner or equivalent evidence of experience Software Testing qualification Educated to Diploma level or equivalent experience (preferably in a computing/IT, Project/Business Management or Health related discipline) Experience Essential Experience of providing high quality project, service, or administrative support Ability to draft and update documentation e.g., guides and procedures. Experience in a secretarial/administrative position Experience in using Microsoft Office applications Desirable Experience of supporting a successful system implementation NHS Experience Experience of working within a Programme/Project Structure Previous management / administration of a Health Information Systems Experience of working with organisational change Experience of software testing and/ or facilitation of user acceptance testing Knowledge and Skills Essential Good interpersonal / communication skills and the ability to explain technical information to a non- technical audience. Analytical approach to problem solving. Desire to learn new skills. Excellent planning and organisational skills High level of computer literacy Desirable Understanding of project management processes and documentation Ability to analyse and report on trends and give specialist advice on findings. Stakeholder management Risk management Supplier liaison skills Personal Attributes Essential Team worker with the ability to work on own initiative. Ability to cope under pressure, prioritise own workload and meet challenging deadlines. Willingness to be flexible in approach and attitude. Positive attitude to dealing with change; flexible and adaptable, willing to change and accept change Desirable Able to communicate with all levels of staff including senior clinicians. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Chesterfield Royal Hospital NHS Foundation Trust Address Chesterfield Royal Hospital / DSFS Holmewood Offices Calow Chesterfield S44 5BL Employer's website https://www.chesterfieldroyal.nhs.uk/ (Opens in a new tab)