The Company Gentrack provides leading utilities across the world with innovative cleantech solutions. The global pace of change is accelerating, and utilities need to rebuild for a more sustainable future. Working with some of the world’s biggest energy and water companies, as well as innovative challenger brands, we are helping companies reshape what it means to be a utilities business. We are driven by our passion to create positive impact. That is why utilities rely on us to drive innovation, deliver great customer experiences, and secure profits. Together, we are renewing utilities. Our Values and Culture Colleagues at Gentrack are one big team, working together to drive efficiency in two of the planet’s most precious resources, energy, and water. We are passionate people who want to drive change through technology and believe in making a difference. Our values drive decisions and how we interact and communicate with customers, partners, shareholders, and each other. Our core values are: · Respect for the planet · Respect for our customers and · Respect for each other Gentrackers are a group of smart thinkers and dedicated doers. We are a diverse team who love our work and the people we work with and who collaborate and inspire each other to deliver creative solutions that make our customers successful. We are a team that shares knowledge, asks questions, raises the bar, and are expert advisers. At Gentrack we care about doing honest business that is good for not just customers but families, communities, and ultimately the planet. Gentrackers continuously look for a better way and drive quality into everything they do. This is a truly exciting time to join Gentrack with a clear growth strategy and a world class leadership team working to fulfil Gentrack’s global aspirations by having the most talented people, an inspiring culture, and a technology first, people centric business. The Opportunity We’re looking for a Programme Manager to join our Product Development Operations team, responsible for leading customer-facing programs and acting as the key interface between product development and our in-house Professional Services team (Delivery). As a key connector across functions, you will translate product requirements into execution plans, manage dependencies across teams, and ensure that we’re building and releasing the right solutions — at the right time — to support our customers and the business. This is a great opportunity to shape how we deliver customer programs from within Product Development- improving how we plan, coordinate and execute complex, multi-team work to meet the needs of some of the world’s leading utility companies. The Specifics · Lead cross-functional programme planning and delivery across Product, Engineering, and Delivery teams to ensure alignment with customer requirements · Serve as the primary conduit between Product & Tech and Delivery Engineering, ensuring work is well-sequenced, resourced, and supported for successful deployment · Own program-level outcomes — including scope, quality, timeline, and stakeholder engagement · Ensure product capabilities are delivered in sync with customer implementation timelines · Ensure cross-team dependencies are well-managed and that all teams understand the “definition of done” for deliverables · Partner with Product Managers and Engineering Leaders to support quarterly and long-range planning · Provide visibility and reporting to senior stakeholders on progress, risks, and key milestones · Respond to critical customer issues, coordinating rapid remediation efforts when required · Evolve our operational processes to improve customer delivery outcomes from within Product Development · Own the relationship on behalf of Product Development to internal teams and to the customer, instilling confidence through strong communication, influence and stakeholder management skills · Manage program-level budgets, resources, and governance What we're looking for (you don’t need to be a guru at all, we’re looking forward to coaching and collaborating with you): · 5 years’ experience in programme or project management, ideally in a product-led or tech-focused environment. Those with product ownership/management experience would also be considered · Experience working with or within energy or utility companies is a bonus · Strong understanding of Agile, Waterfall, and Hybrid delivery models · A proven track record of managing complex programs with multiple workstreams, stakeholders, and dependencies · Ability to effectively de-escalate, problem solve and drive alignment to find the best pathway forward · Excellent communication and coordination skills — able to work seamlessly with senior leaders, engineers, and external partners · Confidence in driving planning, progress tracking, risk mitigation, and reporting · Comfort navigating ambiguity and driving clarity in fast-moving environments · A consultative, collaborative style — you bring people together to solve problems and deliver outcomes · Passion for sustainability, technology, and creating value for customers and the community This will be a role offering constant learning, working as part of a vibrant team. We are very passionate about what we do and, therefore, the successful candidate will be focused and capable of delivering in a fast-paced and time-constrained environment. Our reward package is competitive and global career prospects are good for the right person. What we offer in return: As well as a competitive reward and benefits package: · Personal growth – in leadership, commercial acumen and technical excellence · To be part of a global, winning high growth organization – with a career path to match · A vibrant culture, full of people passionate about transformation and making a difference -with a one team, collaborative ethos · A competitive reward package that truly awards our top talent · A chance to make a true impact on society and the planet Gentrack want to work with the best people, no matter their background. So, if you are passionate about learning new things and keen to join the mission, you will fit right in. LI-AF1