A growing Managed Services Provider (MSP) in Indianapolis is seeking a skilled Managed Services Engineer. The ideal candidate will have expertise in Cisco and Fortinet technologies, as well as a strong understanding of Windows Server environments and virtualization platforms. This role requires a customer-focused professional who excels in a fast-paced environment, delivering exceptional IT solutions and support. If you're passionate about IT and want to contribute to a dynamic team, this opportunity offers a great chance to make a significant impact.
Key Responsibilities
* Network Management & Support
* Configure, monitor, and troubleshoot Cisco networking devices (switches, routers, and wireless solutions).
* Implement and maintain Fortinet firewalls and security appliances.
* Perform regular network health checks and optimize performance.
* Server Administration
* Install, configure, and manage Windows Server environments, including Active Directory, DNS, and Group Policy.
* Perform patch management, upgrades, and backups.
* Virtualization
* Manage and maintain virtualized environments, including VMware or Hyper-V.
* Deploy and troubleshoot virtual machines and related services.
* MSP-Specific Duties
* Provide remote and on-site technical support to clients, ensuring SLAs are met.
* Collaborate with clients to design and implement IT infrastructure improvements.
* Maintain documentation for client environments and project work.
* Respond to escalations and provide Tier 2/3 support for complex issues.
* Security & Compliance
* Monitor and manage security policies and configurations.
* Ensure compliance with industry standards and client-specific requirements.
Required Qualifications:
* 3+ years of experience in an MSP or similar IT environment.
* Hands-on experience with Cisco networking (certifications such as CCNA or CCNP preferred).
* Proficiency with Fortinet products (e.g., FortiGate firewalls; NSE certification is a plus).
* Strong knowledge of Windows Server (2016/2019/2022) and Active Directory.
* Familiarity with virtualization technologies (VMware or Hyper-V).
* Solid understanding of networking fundamentals: TCP/IP, VLANs, VPNs, and routing protocols.
Preferred Qualifications:
* Exposure to cloud technologies such as Microsoft Azure or AWS.
* Scripting/automation skills (PowerShell, Python, etc.).
* Experience with backup and disaster recovery solutions.
Skills & Competencies
* Problem Solving: Analytical thinker with strong troubleshooting skills.
* Communication: Excellent verbal and written communication abilities to interact effectively with clients and colleagues.
* Time Management: Ability to prioritize tasks and manage multiple client needs in a high-demand environment.
* Team Player: Collaborative mindset, willing to assist and share knowledge with the team.
Salary:
* $80,000 - $110,000
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