User Experience Lead Salary: competitive depending upon experience benefits Where the job is based: hybrid (home-based & working with Kerv Digital office/customer site visits as required) UK HQ, Seven House, 18 High Street, Longbridge, B31 2UQ Who we are: Dive into a world where technology meets innovation. At Kerv Digital, we're not just another tech company. We’re the problem solvers, the magicians who transform complex challenges into seamless digital experiences. Utilising a powerful blend of Power Platform, DevOps, Data experiences, and Software Engineering, we create business solutions that truly resonate with our clients while driving extreme value With our roots planted in Birmingham and branches spreading across the globe from London to Bangalore, we're a proud member of the Kerv Group - a dynamic £112m revenue technology consultancy leader with a dedicated team of over 700 professionals, partnering with 800 sector leaders. People come first always. We are incredibly proud of our unparalleled work culture. Not just words on paper, we wear our "Great Place to Work" certifications from the UK and India like badges of honour. Immerse yourself in an ocean of opportunities in an atmosphere that celebrates collaboration. Sharpen your prowess with a global multi-discipline team and be guided by the industry's most forward-thinking leaders. The Role / Who we are looking for: Are you passionate about creating exceptional, user-centric experiences that drive innovation and enhance customer satisfaction? Are you ready to take on a transformative role that has the power to shape the future of our business, benefit our clients, and support our delivery teams? If so, we're looking for a User Experience Lead to join our dynamic and forward-thinking team. As a User Experience Lead at Kerv Digital, you will play a pivotal role in reimagining and enhancing the way we design, deliver, and support our clients' services. We’re a rapidly growing User Experience team incorporating research, content design, service design and UX, and this is an exciting opportunity to contribute to the team and the practice and make a lasting impact. You will be at the forefront of driving innovation, improving customer experiences, and streamlining internal processes. Responsibilities: Leadership & Team : •Champion the value of user experience within the organization, advocating for its importance and potential impact on business growth and customer satisfaction. •Lead user experience teams on larger, complex projects, devising the strategy and approach for UX activities. •Collaborate with the business analysis team to ensure that user experience aligns with business objectives and processes. •Engage with business-aligned sales and client services teams to provide support for pre-sales activity and project bids. •Mentoring junior UX and project team members and supporting professional on the job development. Technical & Operational: •Communicate design concepts and ideas effectively through visual means, such as sketches, wireframes, storyboards, and visual prototypes. •Collaborate with existing user research teams to plan and user research activities. •Ensure that the designed services are aligned with Agile delivery methods/frameworks, business goals, technical capabilities, and operational processes. •Work in close partnership with business analysts, architects, developers, and other relevant teams to align user experience efforts with broader solution design and business objectives. • Incorporate accessibility and inclusivity considerations into design, ensuring that services are usable by a diverse range of users. Commercial & Sales: •Collaborate with the sales and pre-sales teams to help incorporate user-centred design principles into client interactions and proposals. • Collaborate with the sales and pre-sales teams to engage with prospective and existing clients and contribute to the development of proposals and project scope/roadmap. •Prepare and deliver compelling presentations to potential clients, demonstrating the value of user-centred design and its potential impact on their businesses. • Build and maintain strong relationships with clients, serving as a trusted advisor in the field of user-centred design. • dentify opportunities for expanding user-centred design offerings and contribute to growing the user experience practice within the company. •Stay informed about competitors and their offerings, identifying opportunities to differentiate our services and stay at the forefront of the industry. Skills & Experience: Candidates will need to demonstrate experience with; •Creating user-centric solutions that enhance the overall service experience. • Agile frameworks and delivering user-centred design using agile methods. •Contributing to the planning and analysis of user research to gather valuable insights. •Proficiency in creating wireframes, customer journey maps and prototypes to visualize the service experience. •Proficiency in design software and tools. •Experience in creating and iterating prototypes, both digital and physical, to validate design concepts. •Strong visual communication skills to effectively convey design concepts through sketches, wireframes, and prototypes. •Excellent communication and presentation skills to engage with clients and articulate the value of user-centred design. Candidates are expected to have some of the following skills; •Experience of the Government Digital Service (GDS/CDDO) standards and design principles, preferably with assessment experience and knowledge of the GDS prototyping toolkit. •Strong collaboration and teamwork skills with the ability to work effectively with cross-functional teams and clients. •A passion for fostering innovation and generating creative ideas to solve complex problems. •An understanding of business processes and the ability to align user-centred design with strategic business goals. •The ability to stay current with industry trends and adapt to evolving user-centred design practices. •Capability to analyse the competitive landscape and identify opportunities for differentiation. • Strong interpersonal skills and the ability to build and maintain client relationships. We are also looking for people that fit how we work, which is something like; •happiest working under their own direction, but fully supported when needed •an obvious attention to detail, we want you to obsess about the little things •an escalation handler, able to achieve win-win outcomes by utilising the skills across the team •ability to work effectively with remote teams in India •ability to work flexibly to deliver on-time to tight timescales What we can do for you: We’re a transparent, honest and fiercely equal employer that believes completely in providing the best possible work experience for our employees: Real Flexibility – we’re a family first organisation, and if the work gets done, you can work when and wherever you want. A healthy approach for most of our teams seems to be splitting three ways between home, customer sites and the office. Awesome Environment – all of our employees will tell you that we foster an easy going environment, are experts at what we do and care deeply about what we work on, and the company was started specifically to find a way for people to take more enjoyment from their work. Interesting Work – these days most of our customers are household names and many of our projects have an important impact on the world around us. The kind of things we do regularly include working with not-for-profits to transform how they leverage technology, working with public bodies to shape digital services and working with top tier private entities to bring genuinely new and meaningful products and services to market. Great Benefits – all the usual suspects and then some. Some highlights include our choose-your-own tech approach to end-user devices, well stocked cupboards with tasty goodies (we’re a food first company too), excellent professional development support including frequent in-house training for tech. you can’t get trained on anywhere else and private healthcare. Full disclosure; some benefits can only be provided after probation. Recognition & Growth – Recognized as a 'Great Place to Work' in both the UK and India, our commitment to excellence goes beyond our products and services. Our culture is a testament to the dedicated technologists who work tirelessly to drive our vision forward. Being a part of Kerv Digital means embracing a culture of innovation, collaboration, and mutual respect. Our teams in the UK and India thrive in an atmosphere that promotes continuous learning and growth. Join us at Kerv Digital, where we don’t just build groundbreaking technology - we build future. Don’t take our word for it though, check out our impartial Glass Door reviews More on equality: At Kerv, we’re building something special and we’re building it to last. We want everybody to feel valued, included and love working together. With an uncompromising pursuit of amazing employee experience, we always strive to do the right thing. We believe and will relentlessly promote and support the power of diversity, equality and belonging, through collaboration and creating exceptional solutions together. Please note: By submitting an application you agree to Kerv Digital’s Trakstar Privacy Notice - Kerv