Singing Waiter - The Piano Works
What's in It for You?
* Earn as you learn with skill based pay we will increase your hourly rate as you develop new skills.
* Your dedication to the customer experience will be rewarded with a generous service charge.
* An amazing 50% discount on food and drink across all our awesome venues.
* Deals and discounts with a wide range of businesses through our discount portal.
* Early access to your pay through Wagestream.
* £10,000 life assurance to support your loved ones if the worst happens.
* Access to our Employee Assistance Program (EAP) which provides consultation sessions on mental health, well-being and finance, grants, and any other needed support.
* Training and development opportunities. We're invested in your success during your time with us!
* Fun and vibrant working environment with a fantastic team.
About Us:
The Piano Works are coming to Cardiff and were on the lookout for full and part-time, fun-loving, passionate, and guest-focused Barbacks to join our growing family. Already a hit in London with two buzzing live music venues in Covent Garden and Farringdon, we're bringing the same high-energy mix of restaurant, bar, concert, and non-stop party to the heart of Cardiff.
If you're passionate about hospitality, live music, and making guests smile, and youve got around a years experience in fast-paced environments like bars, clubs, live music venues, or experiential party spaces wed love to hear from you.
What We Need:
As a Singing Waiter, you will greet and welcome guests, manage reservations, and ensure a smooth and enjoyable dining experience.
Responsibilities:
* Capable of handling different bookings at the same time, deal with our guests' reservations and make sure that they receive the most iconic welcome there is!
* Guide guests to their tables and give them the best tour around our cocktail menu. We want to hear your recommendations.
* Answer phone calls, take reservations, and provide information to guests over the phone.
* Handle guest inquiries, complaints, and special requests in a professional and courteous manner.
* Maintain a clean and organized front-of-house area, including the entryway, waiting area, and restrooms.
* Assist in opening and closing duties, including setting up the host stand and organizing reservation books.
Skills and Experience:
* Strong communication skills to interact with guests in a polite and engaging manner.
* Excellent organizational abilities to manage reservations and seating arrangements efficiently.
* Ability to work well under pressure and handle a high volume of guests during busy times.
* Positive and outgoing personality with a genuine desire to create a welcoming atmosphere for guests.
* Problem-solving skills to handle guest inquiries and address any issues that may arise.
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