Project Coordinator Position Status: Permanent Reporting Relationships: Reports to Managing Director Expected hours of work: Standard hours are 0800 – 1630hrs. Standard hours of work are 0800 – 1630hrs. This maybe varied to 0730 – 1600hrs by agreement. However, the nature of this position may require time outside of standard hours, there is a ½ hr unpaid lunch break. Expected Salary Range: Negotiable, dependent upon demonstrated ability and previous experience. Role As a dynamic and challenging role, as Projects Co-ordinator, you will play an important part in the Multicare operations Team's achieving their objective of delivering installations on time, in full, and free of transactional errors, providing a first-class service to our customers. You will be responsible for ensuring that the Installations Team can achieve its goal by providing the planning required to deliver the team's objectives set by the company. You will ensure that your team's work is planned and organised effectively and efficiently, concentrating on reducing costs whilst maximising productivity and results. You will support your team by ensuring they have the necessary tools, skills and information to carry out the work safely and effectively, monitoring their work and results and ensuring that it meets high health/safety and quality standards with full compliance to the relevant legislation. An excellent communicator, you are able to build and maintain key relationships with customers as well as colleagues and others to ensure teamwork across the departments. Passionate, enthusiastic and motivated by success a key focus of this role will be assisting the business in operating in a seamless fashion, ensuring that installations are completed smoothly and completing tasks as they arise so that the customer needs and expectations are met in a timely and error-free manner. Direct Reports This position reports directly to the Installation & Servicing Manager. However, a strong relationship is also required with the operations team in order to facilitate the smooth running of the department. The installation engineers report to the Installation & Service Manager. Any sub-contractors carrying out installations for Multicare Medical also follow this reporting line. Accountabilities Arrange for the correct materials ordered (from the quotation specification) in a timely manner to arrive on time to enable installations to proceed on the scheduled dates. Site surveys organised and carried out by others with attention to detail to ensure that any discrepancies that have been missed are brought to attention and rectified before the installation teams arrive on site. Installations packs sent to the relevant installer before the date of the installation. Installations completed within agreed quoted timescales with no snags. Installation Engineers are fully utilised in a time-efficient manner. Liaise with client throughout the installation process to ensure that the Multicare process is followed, and stage points completed throughout the project. Responsibilities The focus of this position consists of the following areas: Attend installation handover meetings with sales staff ensuring that all aspects of the proposed installation are understood and that all is correct. Update all jobs on Simpro once received from the Sales Team. Arrange for preparation of RAMS for installations. Arrange site surveys Arrange with the site for the completion of any pre-installation works. Ensure completion of drawings sign off and internal and external pre-installation forms prior to work commencing. Ensure that all materials/product required have been ordered (liaise with warehouse) and will be available for the scheduled date of installation. Brief the installation teams regarding the installations that they are scheduled. Liaise with Installation Engineers to proactively solve issues arising on-site. Follow up immediately any customer complaint arising from an installation, solve the issue and put in place the solution to stop this issue happening again. Arrange quotations for extras/variations. Ensure that sign-off sheets and photos have been uploaded to the job on Simpro by the installers. Invoice completed installations to the customer including staged payments