Export Administrator
Salary: Up to £26,000 plus fantastic benefits
Location: Fareham / Gosport
Hours of work: Full time, Monday to Friday core working hours. Alternative Fridays you will finish at lunch time.
Dynamite Recruitment is working in partnership with an award-winning business in the Hampshire area. The role of Export Administrator is an exciting new position due to company expansion plans for 2025. Working collaboratively with other internal departments, you will be accountable for the export of goods, ensuring that any customer requirements are planned and catered for, as well as monitoring the efficient flow of orders through the business to meet customer-specific deadlines.
Responsibilities:
* Order Processing and Customer Service: Provide excellent customer service by addressing inquiries, resolving issues, and maintaining strong relationships with international clients.
* Manage and process international sales orders, ensuring accuracy and timely delivery.
* Ensure that customer orders and queries are prioritized and understood by all involved.
* Take ownership for delivering outstanding customer service through to final resolution and the successful delivery of service and goods.
* Advise customers of order fulfillment issues and deliver an efficient service error recovery process, if needed.
* Manage any delivery and supply chain issues.
* Monitor stock levels in the warehouse and liaise with the Supply Chain team to manage stock deliveries.
* Prepare and handle all necessary export documentation, including invoices, shipping documents, and export licenses.
* Prepare customer quotes.
* Update and maintain price lists, ensuring margins are met.
* Project management: Involved in some of the projects.
* Reporting: Maintain records of sales and shipments and generate reports for management review.
* Compliance: Ensure that legislation and compliance is met within the team.
* Proactively contact customer leads and chase for repeat business.
Requirements:
* A self-motivated, highly analytical individual with excellent customer service experience.
* Literate with skills in Word, Outlook, Excel, and PowerPoint.
* Excellent troubleshooting and problem-solving skills.
* Excellent communication and organizational skills; clear and concise in both verbal and written communication.
* Excellent interpersonal skills and the ability to work well within a team setting.
* Ability to create and maintain relationships across internal and external teams and customers.
* Ability to manage multiple tasks and projects simultaneously.
* Previous experience as a Sales Support or highly experienced Administrator/Coordinator.
* Meticulous attention to detail to ensure order and customer requirement accuracy.
* Ability to work collaboratively with other departments.
* Flexibility to adapt to changing customer requirements and organizational needs.
* Experience dealing with Export/Import/Logistics is preferred but not essential.
* Ability and willingness to travel internationally if required by the business.
To be considered, please submit your CV ASAP.
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