Job summary ROLE SUMMARY Healthcare Assistants hold significant contribution to the successful operation of the theatre suite. They are responsible for performing clinical tests and supporting the clinical assessment of each patient and for ensuring that all patients understand their treatment. The Healthcare Assistant will conduct admission checks and be able to assist in Theatre, where required. They are also responsible for ensuring the smooth and efficient administration of the theatre suite, including ensuring that appointments are booked and that clinics are full, retrieving patient notes, recording and filing clinical outcomes and utilising Newmedicas electronic patient records. Combining a friendly and accessible personal manner with advanced clinical theatre skills, they pride themselves in delivering a great patient experience and their ability to work within small teams to maintain and enhance processes to maximise quality and efficiency. It is expected that the companys growth plans will provide ongoing challenges for the post-holders as well as appropriate career development opportunities. Main duties of the job Clinical Duties and Responsibilities for Theatre Managing the relationship with the patient and the provision of appropriate information to them, ensuring that exceptional customer service is delivered. Working with other theatre staff, including clinicians to ensure optimal patient flow, including assisting them if required. To accurately record patient history relevant to the appointment. To perform a comprehensive range of diagnostic procedures and clinical assessments in order to provide the Consultant with the relevant information for diagnosis and treatment. To explain the implications of eye conditions, treatment options, medication and possible side effects to patients, some of which may be distressed or confused. To ensure that patient confidentiality is maintained at all times. To ensure that evidence based clinical standards of care to patients are achieved. To ensure the delivery of agreed quality standards, taking any necessary action to remedy shortcomings in services that contribute to patient care. To be responsible for ensuring the safe use of specialist equipment. To assist in theatre and in the treatment room To support the admission and discharge nurses where needed To support the continuous quality improvement of all clinical aspects of the service including the appropriate escalation of process, clinical, equipment, quality or infection risk issues. About us WHO ARE WE? Newmedica is one of the leading providers of NHS-funded ophthalmology services in England. Our Purpose is to make a positive difference to peoples lives Our Vision is to change lives through better sight and eye health We provide services for NHS CCGs, NHS Trusts and Foundation Trusts, and other providers of NHS funded services. We deliver over 160,000 patient interactions annually, including outpatient appointments, diagnostic testing and eye surgery. Our services are delivered through a variety of models including Managed Services and Ophthalmology Joint Venture OJV Partnerships. Date posted 18 March 2025 Pay scheme Other Salary £24,960 a year Contract Permanent Working pattern Full-time Reference number E0325-25-0012 Job locations New Medica Midland Way Barlborough Chesterfield Derbyshire S43 4FR Job description Job responsibilities ROLE SUMMARY Healthcare Assistants hold significant contribution to the successful operation of the theatre suite. They are responsible for performing clinical tests and supporting the clinical assessment of each patient and for ensuring that all patients understand their treatment. The Healthcare Assistant will conduct admission checks and be able to assist in Theatre, where required. They are also responsible for ensuring the smooth and efficient administration of the theatre suite, including ensuring that appointments are booked and that clinics are full, retrieving patient notes, recording and filing clinical outcomes and utilising Newmedicas electronic patient records. Combining a friendly and accessible personal manner with advanced clinical theatre skills, they pride themselves in delivering a great patient experience and their ability to work within small teams to maintain and enhance processes to maximise quality and efficiency. It is expected that the companys growth plans will provide ongoing challenges for the post-holders as well as appropriate career development opportunities. KEY RESPONSIBILITIES Clinical Duties and Responsibilities for Theatre Managing the relationship with the patient and the provision of appropriate information to them, ensuring that exceptional customer service is delivered. Working with other theatre staff, including clinicians to ensure optimal patient flow, including assisting them if required. To accurately record patient history relevant to the appointment. To perform a comprehensive range of diagnostic procedures and clinical assessments in order to provide the Consultant with the relevant information for diagnosis and treatment. To explain the implications of eye conditions, treatment options, medication and possible side effects to patients, some of which may be distressed or confused. To ensure that patient confidentiality is maintained at all times. To ensure that evidence based clinical standards of care to patients are achieved. To ensure the delivery of agreed quality standards, taking any necessary action to remedy shortcomings in services that contribute to patient care. To be responsible for ensuring the safe use of specialist equipment. To assist in theatre and in the treatment room To support the admission and discharge nurses where needed To support the continuous quality improvement of all clinical aspects of the service including the appropriate escalation of process, clinical, equipment, quality or infection risk issues. Administrative Duties Management of patient data; ensuring availability, required accuracy and confidentiality. This may involve retrieving patient records from and returning them to the Trust, liaising with Newmedicas central operations team, updating Newmedicas electronic patient records and producing and providing letters to patients. To keep accurate patient health records, updating electronic patient records or completing handwritten clinical notes. To support senior staff in the investigation of complaints and clinical incidents, ensuring that any investigations are thorough and that action plans are completed to enable lessons to be learned and shared. Undertaking other ad hoc and administrative tasks as required to ensure the smooth running of the theatre suite for example supporting the stock coordinator to prepare for the following days list. Professional Duties To participate in clinical audit and research projects, as required. Promote a professional and happy environment conducive to high patient and staff morale, achieved by leadership, personal example and direct involvement in the activities of the department environment. Committed to continued professional development and clinical governance, including participating in appraisal process, completion of mandatory training and clinical audits and research as required. THE INDIVIDUAL EDUCATION & QUALIFICATION A good level of general education or with equivalent experience GCSE Maths and English EXPERIENCE & KNOWLEDGE Proven customer service skills with a passion for customer care. Previous experience of working with patients or carers would be desirable although not essential. Ability to build a working knowledge of eye physiology and treatment. Previous experience is not expected. Fully computer literate - comfortable with Microsoft Office products and the ability to learn new patient record systems. Job description Job responsibilities ROLE SUMMARY Healthcare Assistants hold significant contribution to the successful operation of the theatre suite. They are responsible for performing clinical tests and supporting the clinical assessment of each patient and for ensuring that all patients understand their treatment. The Healthcare Assistant will conduct admission checks and be able to assist in Theatre, where required. They are also responsible for ensuring the smooth and efficient administration of the theatre suite, including ensuring that appointments are booked and that clinics are full, retrieving patient notes, recording and filing clinical outcomes and utilising Newmedicas electronic patient records. Combining a friendly and accessible personal manner with advanced clinical theatre skills, they pride themselves in delivering a great patient experience and their ability to work within small teams to maintain and enhance processes to maximise quality and efficiency. It is expected that the companys growth plans will provide ongoing challenges for the post-holders as well as appropriate career development opportunities. KEY RESPONSIBILITIES Clinical Duties and Responsibilities for Theatre Managing the relationship with the patient and the provision of appropriate information to them, ensuring that exceptional customer service is delivered. Working with other theatre staff, including clinicians to ensure optimal patient flow, including assisting them if required. To accurately record patient history relevant to the appointment. To perform a comprehensive range of diagnostic procedures and clinical assessments in order to provide the Consultant with the relevant information for diagnosis and treatment. To explain the implications of eye conditions, treatment options, medication and possible side effects to patients, some of which may be distressed or confused. To ensure that patient confidentiality is maintained at all times. To ensure that evidence based clinical standards of care to patients are achieved. To ensure the delivery of agreed quality standards, taking any necessary action to remedy shortcomings in services that contribute to patient care. To be responsible for ensuring the safe use of specialist equipment. To assist in theatre and in the treatment room To support the admission and discharge nurses where needed To support the continuous quality improvement of all clinical aspects of the service including the appropriate escalation of process, clinical, equipment, quality or infection risk issues. Administrative Duties Management of patient data; ensuring availability, required accuracy and confidentiality. This may involve retrieving patient records from and returning them to the Trust, liaising with Newmedicas central operations team, updating Newmedicas electronic patient records and producing and providing letters to patients. To keep accurate patient health records, updating electronic patient records or completing handwritten clinical notes. To support senior staff in the investigation of complaints and clinical incidents, ensuring that any investigations are thorough and that action plans are completed to enable lessons to be learned and shared. Undertaking other ad hoc and administrative tasks as required to ensure the smooth running of the theatre suite for example supporting the stock coordinator to prepare for the following days list. Professional Duties To participate in clinical audit and research projects, as required. Promote a professional and happy environment conducive to high patient and staff morale, achieved by leadership, personal example and direct involvement in the activities of the department environment. Committed to continued professional development and clinical governance, including participating in appraisal process, completion of mandatory training and clinical audits and research as required. THE INDIVIDUAL EDUCATION & QUALIFICATION A good level of general education or with equivalent experience GCSE Maths and English EXPERIENCE & KNOWLEDGE Proven customer service skills with a passion for customer care. Previous experience of working with patients or carers would be desirable although not essential. Ability to build a working knowledge of eye physiology and treatment. Previous experience is not expected. Fully computer literate - comfortable with Microsoft Office products and the ability to learn new patient record systems. Person Specification Experience Essential SKILLS & PERSONAL ATTRIBUTES Enjoys working with a range of people and is able to tailor their approach to a diversity of patient needs. Excellent verbal and written communication skills with a good telephone manner. Excellent organisation skills and the ability to multi-task. Committed to delivery of consistently high standards of testing and administration. Enjoys the routine and rhythm of a process driven environment. Comfortable making a significant contribution in a small team. Able to balance working independently with appropriate escalation. Desirable EXPERIENCE & KNOWLEDGE Proven customer service skills with a passion for customer care. Previous experience of working with patients or carers would be desirable although not essential. Ability to build a working knowledge of eye physiology and treatment. Previous experience is not expected. Fully computer literate - comfortable with Microsoft Office products and the ability to learn new patient record systems. Person Specification Experience Essential SKILLS & PERSONAL ATTRIBUTES Enjoys working with a range of people and is able to tailor their approach to a diversity of patient needs. Excellent verbal and written communication skills with a good telephone manner. Excellent organisation skills and the ability to multi-task. Committed to delivery of consistently high standards of testing and administration. Enjoys the routine and rhythm of a process driven environment. Comfortable making a significant contribution in a small team. Able to balance working independently with appropriate escalation. Desirable EXPERIENCE & KNOWLEDGE Proven customer service skills with a passion for customer care. Previous experience of working with patients or carers would be desirable although not essential. Ability to build a working knowledge of eye physiology and treatment. Previous experience is not expected. Fully computer literate - comfortable with Microsoft Office products and the ability to learn new patient record systems. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Employer details Employer name New Medical Systems Ltd Address New Medica Midland Way Barlborough Chesterfield Derbyshire S43 4FR Employer's website https://www.newmedica.co.uk/ (Opens in a new tab)