KEY RESPONSIBILITIES MAIN DUTIES: Working as part of a busy team, process telephone requests for appointments, visits, and telephone consultations accurately and appropriately. Accurate data entry and processing using SystmOne and other databases. Working to ensure high levels of confidentiality and information governance in your work Effective communication with clinical and administration teams Providing cover for colleagues Achieve set targets and Key Performance Indicators Occasional travel to clinics and face to face customer contact Flexibility in approach to work tasks, able to prioritise a busy workload. Complete relevant training and participate in team meetings GENERAL ROLE REQUIREMENTS: Able to establish and maintain positive relationships with colleagues, patients, and contractors Ability to deal calmly with patients in distress or who exhibit challenging behaviour Ability to communicate clearly by telephone, email, and letter Ability to recognise when someone is having difficulty understanding or communicating and respond appropriately Excellent verbal and written communication skills Able to work with confidential information and understand when consent has to be gained to discuss confidential information Ability to make judgements on issues and when to refer onto more senior staff or Clinicians Ability to plan and organise your own work Be flexible and adaptable to changing requirements Able to process data securely in line with data protection regulations To follow PICS policies and procedures