Job Description
The Supporter Engagement Officer will be a vital member of our charity team, responsible for supporting all activity across community and events fundraising. This role will focus on providing exceptional stewardship for our calendar of community and events fundraising and enhancing supporter engagement. You’ll build relationships with individual supporters, promote fundraising and donor opportunities and help deliver impactful events, all while maintaining the highest standards of stewardship and being respectful of potential sensitivities particularly when working with families who are fundraising in memory.
ABOUT US
We are a children’s charity supporting cardiac, respiratory and intensive care at Royal Brompton and its network of partner hospitals throughout London and the South East.
ABOUT YOU
Our ideal candidate will have experience of working in a fundraising or similar role. You'll have strong written and verbal communication skills to write engaging and inspiring content and messaging. An ability to empathise and communicate effectively about our work is key. If you like the sound of our role then this could your opportunity to join a children’s charity with great credibility and big ambitions as we broaden our reach and significantly increase our impact.
MAIN DUTIES AND RESPONSIBILITIES
Events Fundraising
* Assist in the planning and execution of a diverse range of fundraising events, including challenge events and community initiatives.
* Support the management of event logistics, including participant communication, volunteer coordination, and on-the-day activities.
* Collaborate with external partners and suppliers to ensure smooth event operations and build strong relationships for future collaboration.
Community Fundraising
* Lead outreach efforts to engage new local community partners, such as (small) businesses, schools, and clubs, promoting fundraising opportunities and supporting their initiatives.
* Provide stewardship for in-memory and in-celebration fundraisers, ensuring they receive the information and support needed to maximise their fundraising potential.
* To represent the charity as and when required in schools, engagement events and cheque presentations.
Supporter Care
* Serve as the primary point of contact for community and events fundraisers, delivering outstanding stewardship that enhances their experience with the charity.
* Provide timely and effective follow-up communications with supporters, ensuring they feel valued and engaged.
* Manage our CRM database.
* Maintain accurate records to track communications, income, and supporter preferences, ensuring compliance with GDPR and data protection laws.
* Continuously evaluate the supporter journey, aiming to enhance retention and engagement.
Administrative and Financial Support
* Process cash and cheque donations, Gift Aid and matched funding claims, ensuring this income is processed and recorded accurately on our database.
* Adhering to fundraising budgets, tracking income, and ensuring effective expenditure management.
* Manage the distribution of supporter resources, conduct stock checks for fundraising materials and ensure an organised work environment for all fundraising assets.
* Overseeing our online shop.
Marketing and Communication
* Create engaging materials (posters, leaflets, stories etc) and social media content to inspire participation in fundraising activities.
* Produce regular newsletters and impact reports.
* Ensure fundraising and associated webpages are kept up to date.
* Collate information for the Head of Fundraising to support trust and foundation applications.
Team Collaboration
* Work collaboratively with the wider team (when required) to support in-hospital and community events as well as assisting with tasks as needed to ensure smooth charity operations.
* Support team members with ad hoc projects, activities, and any high-priority tasks to contribute to overall team objectives.
* Any other duties as required by the Head of Fundraising.
ADDITIONAL INFORMATION
Salary is £27000 - £29,000 (depending on experience) FTE per annum. The role covers 30 hours per week. A minimum of one day per week working in our charity office and the remaining hours working remotely which may be spread across 3-4 days depending on preference and will be discussed at the interview stage. Occasional evening and weekend work subject to our events calendar.
One-year fixed term contract however there is potential to increase working hours and / or extend contract length after 12 months subject to performance.
A full driving licence or the ability to travel to events and meetings within London and the South East is essential.
Applicants must be eligible to live and work in the UK to apply for this position.
The role requires successful completion of an enhanced DBS check and mandatory training including level 3 safeguarding (costs covered by charity).
Any job offer and subsequent employment is subject to satisfactory references / checks and a three-month probationary period.
The Brompton Fountain is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.
PERSON SPECIFICATION
Skills
* Strong relationship management skills.
* Excellent communication skills, both verbal and written, with the ability to convey information effectively.
* Project management with a focus on meeting deadlines and managing multiple priorities.
* Analytical mindset with attention to detail, ensuring accurate record-keeping and data management.
* Excellent IT skills – proficient in the use of MS Office, Adobe and WordPress is essential.
* Knowledge of GDPR and fundraising guidelines.
* Ability to work independently and as part of a team.
* Experience of working with and managing volunteers.
Experience
* Experience of successfully delivering fundraising events.
* Experience providing excellent supporter or customer care, using effective communication to build positive relationships with supporters and stakeholders to maximise impact.
* Demonstrable experience of promoting events to secure support and encourage participation.
* Familiarity with digital fundraising platforms, CRM systems and handling of personal data.
STAFF BENEFITS
* Flexible working hours to balance home / work life
* Time off in lieu for evening and weekend work
* Home office set up including phone, laptop and printer.
* Pension scheme.
* Training and development with career progression opportunities.
* Reasonable expenses paid for offsite meetings and activities
* Annual Leave: 20 days holiday per year plus 8 bank holidays. This is on a pro rata basis.
* Blue Light Card: enjoy discounts both online and in store across various outlets.
How To Apply
Apply online with covering letter highlighting your achievements, relevant experience and why your application should be considered.
We will only contact those applicants who have been successful for interview selection at which point you will berequired to provide details of two referees.
Early application is encouraged as we will review applications throughout the advertising period and reserve theright to close the advert early.