Lead Service Designer Career-Defining Opportunity
Location: Manchester Piccadilly (Hybrid 2 days a week onsite, occasional travel to Paris)
Salary: £80,000 + excellent benefits
This is the opportunity of a lifetime for an experienced Lead Service Designer to take ownership of a monumental greenfield project that will transform an entire industry. Our client a global enterprise SaaS powerhouse is embarking on an ambitious journey that will reshape the market for years to come. This is not just a role; its a defining career move, a chance to build something game-changing from the ground up, in a high-impact position where your expertise will set the foundation for the future.
Why This Role? A True Leadership Position Shape the strategic vision for service design across a brand-new, cutting-edge digital ecosystem.
Greenfield Project, Greenfield Role Lead from day one, defining end-to-end service experiences in an industry ripe for transformation.
Global Scale Work within a complex, multi-market, high-impact environment, solving challenges that no one else has tackled before .
High-Level Exposure Collaborate with top-tier leadership and stakeholders to influence major decisions.
Unrivalled Career Growth This is the type of role that defines careers and creates industry leaders .
What Youll Do As the Lead Service Designer, you will take full ownership of service blueprinting, UX/UI execution, and research initiatives. You will play a critical role in bridging frontstage customer interactions with backstage operational complexities, ensuring a seamless, scalable, and innovative digital experience.
Your Key Responsibilities: Service Blueprinting & Strategic Leadership Define best-in-class service architectures, lead high-impact workshops, and co-create policies that scale.
End-to-End UX/UI Execution Translate service blueprints into intuitive user experiences, crafting high-fidelity wireframes and prototypes (Figma, Adobe XD).
Research & Insight Synthesis Use advanced research methods (contextual inquiries, SME interviews, persona development) to drive informed decisions.
Cross-Functional Collaboration Act as a service design ambassador within agile teams, working closely with product, legal, operations, and data teams.
Scalable Design Advocacy Develop reusable design frameworks and train teams to embed service design thinking at scale.
What Were Looking For Proven experience as a Lead or Senior Service Designer in a complex, multi-stakeholder environment.
Deep expertise in service blueprinting, customer journey mapping, and end-to-end digital service transformation.
Strong UX/UI design skills, with experience in Figma, Adobe XD, or equivalent.
Ability to simplify complexity, making large-scale digital services seamless and efficient.
Experience working within enterprise SaaS, fintech, logistics, or other regulated industries is a huge advantage.
Confident working in agile teams and influencing stakeholders at all levels.
The Practical Bits Hybrid working Manchester Piccadilly twice a week minimum.
International exposure Expect occasional travel to Paris (around once a month).
Competitive package £80k + strong benefits.
This Is Your Moment Opportunities like this do not come around often. If youre looking to lead on a project that will make waves across the industry, this is the role for you. Apply now and take the next step in a career-defining journey.
Your future starts here.
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