Your Fairmont Journey Starts Here:
Are you someone with a passion for excellence and a flair for exceptional hospitality? Fairmont Udaipur Palace invites you to embark on an unforgettable journey of luxury and join our pre-opening team.
Job Description
* Assist guests with check in and checkout, and other cashiering duties
* Provide a warm welcome to guests on arrival and register them as well as issuing room keys by using the appropriate standards
* Efficient in assisting guests throughout their stay with any requirements, handling guest feedback, provide direction and give suggestions
* Handle guests’ mails, messages, and answering phone calls
* Maximizing room revenue by up-selling to a higher rate category and selling the highest possible rates for walk-in guests
* Comply with hotel and department policies and procedures at all times
* Maintain the privacy of all guests by ensuring that no details of the guests are disclosed to anybody
* Attend daily briefings and relevant departmental meetings
* Ensure the safety, security and loss control policies and procedures are complied with at the front desk and back office area
* Supervise and ensure the smooth and efficient daily operation of the Front Desk, ensuring all hotel guests and visitors receive an optimum level of service and care at all times
* Ensure cleanliness and appearance of Front Desk and related areas
* Establish awareness of the Hotels fire and emergency procedures
* Ensure vigilance in regard to in-house credit matters and act upon any discrepancies
* Provide assistance of the Front Office areas such as Front Desk, Airline Desk, Groups, Rooms Controlling and Lobby Greeters
* Ensure strict compliance of the Credit Card Privacy – PCI, Cash Float SOP
* Perform any related duties and special projects as requested by the Front Office Manager/Assistant Front Office Manager/Reception and Duty Manager
Qualifications
* University degree preferred
* Minimum 2 years hotel front office experience in a luxury background
* Computer Knowledge, i.e. well versed with windows, internet explorer and word
* Technical knowledge in Front Office operations
* Basic supervisory skills, verbal and written skills, planning, decision making, training and development
* Read, write, speak English fluently
* Well groomed with leadership quality
* Able to work in a team, good interpersonal and communication skills
* Detail-oriented, organized and very flexible with working extended hours
* Energetic with positive attitude
* Able to work under pressure and independently
Additional Information
Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.
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